Provides input to deliverables as required. Provide Network support to the user community. Administer and maintain the Tellabs GPON infrastructure. There are three Passive Optical Networks (PONS), one unclassified, one classified Secret, and one classified Top Secret. Administration of each of these networks will consist of PON Protection redundancy across physical Optica

Provides input to deliverables as required Provision user's accounts. Provide Alt Token and SIPR Token LRA support. Work with Global Service Desk to resolve/solution and track open service tickets Enter, retrieve, forward, edit, and close service tickets using BMC ITSM Remedy v9.1 Provide Level 2/3 support and troubleshooting to resolve issues. Provide end user desk setup