| Description:
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Audio Visual Support Technician Location: Scott AFB
The Position: Chameleon Integrated Services is currently looking for an AV/Move/LRA Support Technician to support one of our federal clients at Scott AFB This position requires a Secret security clearance with Top-Secret eligibility Overview: This position will support the Audio Video, Move, and LRA duties at DISA Global. The AV/Move/LRA support team will support the IT team's initiative to maintain a high level of system availability. They will work tickets that are escalated to their group. They provide a quality customer experience, vulnerability mitigation and documentation, network security investigations/forensics, biweekly Change Advisory Board participation, attend weekly teleconferences, incident escalation, and tracking trouble tickets via GTMS and/or ITSM. Skills & Abilities: - Knowledge of Window Server 2008/2012/2016
- Knowledge of Windows 10 support & technical troubleshooting skills
- Knowledge of all Microsoft Office 2010 / 2013 applications
- Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures
- Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes
- Ability to follow & enforce established processes and security guidelines and effectively communicate them to users
- Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users
- Candidate must be reliable, on-time and able to complete tasks by target dates
- Maintain a professional work ethic & demeanor
- Excellent organization & time management skills
- Candidate must be self-motivated, driven to learn with a focus on continuous improvement
- Lift 50+ pounds of equipment
Responsibilities: - Provides input to deliverables as required
- Provision user's accounts.
- Provide Alt Token and SIPR Token LRA support.
- Work with Global Service Desk to resolve/solution and track open service tickets
- Enter, retrieve, forward, edit, and close service tickets using BMC ITSM Remedy v9.1
- Provide Level-2/3 support and troubleshooting to resolve issues.
- Provide end user desk setups (cube moves)
- Provide Command Level AV support (run DCS and GVS meetings)
- Have the ability to configure, manage, and administer nuances of M365 Teams and the integration of M365 Teams as a primary source of organizational collaboration.
- Responsible for completing room setup for these meeting/conferences/town hall meetings/training classes. Setup shall include configuring and testing all A/V aspects of the event (phones, VTC, audio, network connectivity, etc.).
- Furniture moves (tables, chairs, podiums, risers, etc.)
- On-site hours for this job are 0600-1530, Monday through Friday. On-call hours are 1601-0559, Monday through Friday, as well as on-call 24 hours per day during weekends and holidays.
Certs Required: - A+ or Network +
- (preferred) Security+
Clearance: - Secret Clearance with Top-Secret eligibility
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| Requirements:
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Audio Visual Support Technician Location: Scott AFB The Position: Chameleon Integrated Services is currently looking for an AV/Move/LRA Support Technician to support one of our federal clients at Scott AFB This position requires a Secret security clearance with Top-Secret eligibility Overview: This position will support the Audio Video, Move, and LRA duties at DISA Global. The AV/Move/LRA support team will support the IT team's initiative to maintain a high level of system availability. They will work tickets that are escalated to their group. They provide a quality customer experience, vulnerability mitigation and documentation, network security investigations/forensics, biweekly Change Advisory Board participation, attend weekly teleconferences, incident escalation, and tracking trouble tickets via GTMS and/or ITSM. Skills & Abilities: - Knowledge of Window Server 2008/2012/2016
- Knowledge of Windows 10 support & technical troubleshooting skills
- Knowledge of all Microsoft Office 2010 / 2013 applications
- Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures
- Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes
- Ability to follow & enforce established processes and security guidelines and effectively communicate them to users
- Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users
- Candidate must be reliable, on-time and able to complete tasks by target dates
- Maintain a professional work ethic & demeanor
- Excellent organization & time management skills
- Candidate must be self-motivated, driven to learn with a focus on continuous improvement
- Lift 50+ pounds of equipment
Responsibilities: - Provides input to deliverables as required
- Provision user's accounts.
- Provide Alt Token and SIPR Token LRA support.
- Work with Global Service Desk to resolve/solution and track open service tickets
- Enter, retrieve, forward, edit, and close service tickets using BMC ITSM Remedy v9.1
- Provide Level-2/3 support and troubleshooting to resolve issues.
- Provide end user desk setups (cube moves)
- Provide Command Level AV support (run DCS and GVS meetings)
- Have the ability to configure, manage, and administer nuances of M365 Teams and the integration of M365 Teams as a primary source of organizational collaboration.
- Responsible for completing room setup for these meeting/conferences/town hall meetings/training classes. Setup shall include configuring and testing all A/V aspects of the event (phones, VTC, audio, network connectivity, etc.).
- Furniture moves (tables, chairs, podiums, risers, etc.)
- On-site hours for this job are 0600-1530, Monday through Friday. On-call hours are 1601-0559, Monday through Friday, as well as on-call 24 hours per day during weekends and holidays.
Certs Required: - A+ or Network +
- (preferred) Security+
Clearance: - Secret Clearance with Top-Secret eligibility
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