Working Position Title Operations Support Specialist (2631)
Classification IT Support Associate
Position Number 00002631
Open Date 04/26/2024
Close Date 05/20/2024
Priority Review Date
Employee Class Staff
Full-Time/Part Time Full-Time
FTE 1.00
Position Status Regular
FLSA Non-Exempt
Job code 5032
Union Representation Non-Union
Union Code N/A
Unit/Department Libraries
College/Unit Libraries
Division Academic Division
Location FO 428
Link to Department Website or Custom Search Page https://library.niu.edu/university-libraries/

Overview
Position Summary
Essential Duties and Responsibilities

• Provide setup, support, and instruction in the use of Libraries supported media systems including audio/video devices as well as sound/PA systems in the Libraries.
• Setup, configure, and provide support for live events hosted or supported by the Libraries.

• Responsible for overseeing the OS installation, security patching, application distribution, and overall software support of endpoint systems.
• Responsible for hardware installation, configuration, deployment, and maintenance of endpoint class systems.
• Assists in developing and maintaining the tools used departmentally for support of endpoint systems.

• Serves as the responsible officer for the TSS portion of the Libraries' external inventory.
• Develops and maintains the TSS internal asset tracking database via departmental tools.
• Performs both routine and annual inventory cycle activities as required by NIU.

• Serves as a staff consultant to library faculty and staff in endpoint system use for library applications.
• Responsible for basic technical assistance, troubleshooting, and repair for endpoint hardware and software systems.
• Responsible for the computer operations of various endpoint class technology such as the Libraries' smart classrooms, loaner technology fleet, public computers, faculty/staff devices, the Founders Digital Media Studio, Specialized Study room and more.
• Makes sure the computers, software and peripherals are configured to meet the clients' needs.
• Participates in training library staff and patrons in utilization of technology, endpoint systems, and their relevant applications available in NIU Libraries.

• Cultivates and maintains an expertise in current technologies.
• Researches, investigates, and makes recommendations to supervisor concerning the adoption and implementation of new technologies.

• Perform other related work and special projects as assigned.

Minimum Required Qualifications (Civil Service)

1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year (12 months) from the following categories:
   1. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals one (1) year (12 months)
      • Associate's Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
      • Bachelor's Degree (120 semester hours) equals three (3) years (36 months)

   2. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

Knowledge, Skills, and Abilities (KSAs) (Civil Service)

1. Knowledge of the systems and operations used within the areas and departments of responsibility.
2. Excellent verbal and written communication skills.
3. Ability to oversee and coordinate activities of user groups.
4. Ability to effectively communicate and professionally interact with all staff levels and customer groups.
5. Ability to identify and resolve technical problems.
6. Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.

Specialty Factors (Civil Service)
Preferred Qualifications (Civil Service)

• Bachelor's degree in an IT related field.
• Three (3) years of professional IT experience computer maintenance and troubleshooting in an enterprise environment.
• Two (2) years of audio-visual experience including live event production support.
• CompTIA (A+ and Network+) or ACMT (Apple Certified Mac Technician).

Minimum Required Qualifications (SPS)
Additional Requirements (SPS)
Preferred Qualifications (SPS)
Physical demands/requirements

• Regular office related duties
• Sitting for extended periods of time
• Using computer/electronic equipment for extended periods of time
• Lifting and moving items weighing up to 50 lbs., with or without assistance

Anticipated Appointment Start Date 06/01/2024
Anticipated Appointment End Date
Percent of Staff Year 1.00
Standard Hours Per Week 37.50
Working Hours 8:00 a.m. - 4:30 p.m. Monday - Friday. Flexible hour when needed.
Salary $45,006.00/annually
Hourly or Semi-monthly Pay Rate/Range $23.08/hourly
Earn Type Hourly

Application Procedure

1. Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Important: Please upload any unofficial transcript(s) and/or documentation that verifies any education, experience, and/or training you have received.
   • If eligible for Veteran's Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application to receive the maximum eligible points on the Civil Service examination.

2. After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this position. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register.
3. Please monitor your e-mail for further information regarding your application. Emails will be generated from jobs@niu.edu and CivilServiceTesting@niu.edu. Please add these emails to your address book to ensure timely delivery of any future communication.
4. Illinois residency required within 180 days of the hire date.

• The examination for this position is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant's/employee's education, experience, and special credentials/qualifications (licenses, etc.). Applicants are required to upload documentation to verify the minimum qualifications for this position has been met.
• Required documentation noted in the posting, such as a driver's license, licensures, or certifications MUST be uploaded with your application materials.
• After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview.

• Click on IT Support Associate for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements.
  • Applicants who may assume they do not meet the exact minimum qualifications are still invited to apply. Within the application documents, applicants should be sure to explain how their credentials and related qualifications address the requested minimum requirements.
• Please click on Human Resource Services - Benefits for detailed information about Northern Illinois University's benefits package.
• Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Special Instructions

• Resume
• Cover Letter
• List of References
• Unofficial Transcripts

Quick Link to Applicant https://employment.niu.edu/postings/77454
Is Background Check Required? Yes
EEO Statement Summary
Visa Policy

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation
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