Operations Support Specialist (2631)
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Position Information
Posting Detail Information
Working Position Title | Operations Support Specialist (2631) |
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Classification | IT Support Associate |
Position Number | 00002631 |
Open Date | 04/26/2024 |
Close Date | 05/20/2024 |
Priority Review Date | |
Employee Class | Staff |
Full-Time/Part Time | Full-Time |
FTE | 1.00 |
Position Status | Regular |
FLSA | Non-Exempt |
Job code | 5032 |
Union Representation | Non-Union |
Union Code | N/A |
Unit/Department | Libraries |
College/Unit | Libraries |
Division | Academic Division |
Location | FO 428 |
Link to Department Website or Custom Search Page | https://library.niu.edu/university-libraries/ |
Position Summary, Requirements, and Qualifications
Position Summary, Requirements, and Qualifications
Overview | Northern Illinois University’s vision is to be an engine for innovation to advance social mobility; promote personal, professional and intellectual growth; and transform the world through research, artistry, teaching and outreach. The mission of Northern Illinois University is to empower students through educational excellence and experiential learning as we pursue knowledge, share our research and artistry, and engage communities for the benefit of the region, state, nation and world. The Operations Support Specialist performs installation, maintenance, support and documentation of endpoint class hardware and software systems within the University Libraries system. The position configures, delivers, and installs desktop, laptop, and other devices to users. The specialist supports the users and patrons of the University Libraries in their use of technology as it pertains to their roles in the organization. The position responds to direct requests for assistance from Libraries’ faculty, staff, and patrons. They are responsible for maintaining the Technical Support Services (TSS) internal inventory along with a portion of the Libraries’ official inventory. The specialist also provides media technology support to Libraries’ sponsored and supported events. Must provide off-hours and on-call support when required. |
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Position Summary | The Operations Support Specialist reports to the Associate Director of IT Services, University Libraries. Works independently with general supervision. Must be able to work effectively with faculty, other library staff specialists, and patrons. Requests for staff support may come from any division in the library. Priorities are set by the IT Technical Associate in conjunction with the Associate Director of Library IT Services. May occasionally coordinate the work of departmental student employees |
Essential Duties and Responsibilities |
Media Systems Support – 20%
Endpoint Infrastructure/Deployment Support – 20%
Internal/External Inventory – 20%
Endpoint Systems Support – 20%
Research and Development – 10%
Other Related Duties/Special Projects – 10%
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Minimum Required Qualifications (Civil Service) |
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Knowledge, Skills, and Abilities (KSAs) (Civil Service) |
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Specialty Factors (Civil Service) | None |
Preferred Qualifications (Civil Service) |
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Minimum Required Qualifications (SPS) | N/A |
Additional Requirements (SPS) | N/A |
Preferred Qualifications (SPS) | N/A |
Physical demands/requirements |
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Appointment and Compensation Details
Appointment and Compensation Details
Anticipated Appointment Start Date | 06/01/2024 |
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Anticipated Appointment End Date | |
Percent of Staff Year | 1.00 |
Standard Hours Per Week | 37.50 |
Working Hours | 8:00 a.m. - 4:30 p.m. Monday - Friday. Flexible hour when needed. |
Salary | $45,006.00/annually |
Hourly or Semi-monthly Pay Rate/Range | $23.08/hourly |
Earn Type | Hourly |
Application Procedure
Application Procedure
Application Procedure |
Application Procedures:
Credentials Assessment Examination:
Additional Details:
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Special Instructions | Please submit the following:
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Quick Link to Applicant | https://employment.niu.edu/postings/77454 |
Is Background Check Required? | Yes |
EEO Statement Summary | In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, national origin, ancestry, sex, religion, age, disability (physical and mental), marital status, veteran status, sexual orientation, gender (identity and expression), political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action. The following person has been designated to handle inquiries regarding the non-discrimination policies: Ethics and Compliance Officer, Title IX Coordinator Health Services Building Room 230 TitleIXCoordinator@niu.edu 815-753-5560 |
Visa Policy | In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. |
ADA Accommodation |
NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person’s disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form. For further assistance, please contact the office of Affirmative Action and Equal Opportunity (AAEO) at ada@niu.edu. |
Safety Information |
NIU provides annual reports on campus security and fire safety. Read the Annual Security and Fire Safety Report. Contact the Ethics and Compliance Office at 815-753-9364 for a hard copy. |
Applicant Documents
Required Documents
- Cover Letter
- Resume/Curriculum Vitae
- List of at least 3 Professional References
- Transcripts (unofficial with official required at hire)
- Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256)
Supplemental Questions
Required fields are indicated with an asterisk (*).
- *
Are you currently a citizen or resident of the State of Illinois?
- Yes
- No
- *
Have you attached all transcripts to support the degrees you are submitting for consideration?
- Yes
- No
- *
How many years of experience do you have in this type of position?
- 0-1
- 1-3
- 3-5
- 5-7
- 7+
- *
If applicable, have you attached a copy of your DD214, DD215, NGB22, or DD256 for consideration of Veterans Preference Points? The copy submitted should reflect the status of discharge in order to be considered.
- Yes
- No
- Not Applicable