Cruise Execution Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide. This includes thorough pre cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction Gather pertinent cruise event details from th

Cruise Execution Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide. This includes thorough pre cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction Gather pertinent cruise event details from th

Provide exceptional hospitality to guests and coworkers as prescribed in Our RESPECT System (OSS) Follow safety procedures in order to ensure the protection of passengers and vessel Participate in routine safety drills to prepare for major incidents Handle lines to moor vessels to pier Stand watch over passengers in ships' bow or stern in order to look for obstructions in

Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system Follow safety procedures in order to ensure the protection of passengers and vessel Participate in routine safety drills to prepare for major incidents Handle lines to moor vessels to pier Stand watch in ships' bows, sterns, or bridge wings in order to look for obstructions

Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS) Responsible for creating and maintaining a safe work environment aboard the vessel, focusing constantly on the safety of all guests and shipmates Actively participate in meetings including the Manager pre cruise briefing Oversee the setting of assigned deck(s), including pack

Provide recommendations to increase utilization and efficiency of inventory, by opening, canceling, or consolidating events based on demand and profitability. Daily monitoring and maintenance of all cruises to ensure general public seat availability and that capacity goals are met. Answer, resolve and follow up on inventory questions from the sales team and liaise across

Sales Focus Develop a comprehensive knowledge of all regional vessels, products, enhancements, pricing, and scripting to be effective sellers. Attain weekly prospecting goals through proactive client outreach as directed by the Regional Director of Sales to identify warm leads for the account management team. Ability to prioritize overflow of inbound port leads, along wit

Cruise Execution Act as the on duty galley kitchen manager for cruises and manage the kitchen staff to ensure adherence to procedures detailed in the Product Management Guide and Galley Operating Manual Maintain continuous communication with the back of the house and restaurant management regarding staff and operations Provide input regarding shipmate relations Ensure tha

Inspect food preparation and service areas to ensure observance of safe, sanitary food handling practices Provide exceptional hospitality to coworkers and guests as prescribed in our RESPECT service system Prepare high quality food following prescribed recipes and production specifications Receive and organize hot line food orders; portion, arrange, and garnish food for s

Cruise Execution Assist in managing the front of the house staff, including recruitment, training, coaching/discipline, and retention of assigned vessel Provide assistance to restaurant managers changing shifts and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre cruise preparation, adherence to cruise scripts, supervisi

Customer Service Provide exceptional hospitality to guests and crew as prescribed in our RESPECT Service System (RSS) Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment. Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special t

Learn and perform all duties associated with your position, particularly Station Bill responsibilities and all aspects of passenger safety Participate in safety drills and training Assist with all vessel operations Engage in deck operations including loading and discharging of passengers and vehicles Respond as assigned to all vessel emergencies respond as directed Active

Inspect food preparation and service areas to ensure observance of safe, sanitary food handling practices Prepare high quality food following prescribed recipes and production specifications Receive and organize hot line food orders; portion, arrange, and garnish food for service Receive and store food and supplies using proper food handling techniques including stock rot

Provide exceptional hospitality to coworkers and guests as prescribed in our RESPECT service system Operate dish machine; ensures all dishes are cleaned, organized, and stored appropriately Ensure that dishwasher is in proper working order; responsible for routine cleaning of equipment and refilling chemicals as needed Test and document dish machine temperature and saniti

Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system Greet guests and serve food and beverages in a timely fashion Accurately take orders and enter them into the point of sale system Maintain the cleanliness and safety of all common areas and service stations Participate in the celebration and entertainment experience of the