Perform follow up calls and provide consistent monitoring of open issues Assist owner operators with initiation of customer services disputes Document all calls that require action either within contractor services and/or other departments Evaluate financial statistics for owner operators and make suggestions of how to increase net settlements Review/research owner operat

Utilize business intelligence data analytics tools to continuously analyze available load posting volume data trends within an assigned region or area Promote and uphold compliance with Landstar operational excellence standards Gain an understanding of the agents' posting needs to make recommendations for process improvements and/or technology enhancements Assist Landstar

Initiate and document first contact with new Owner Operators Perform oral and written review with Owner Operator at 45 and 90 day intervals Gather critical information pertaining to new Owner Operators to promote retention Track and measure weekly gross/net revenue Handle incoming calls Provide guidance about the importance of planning and being productive Monitor inactiv

Applies consistent administration of human resources policies providing guidance as appropriate Develop job postings/advertisements Proactively source, screen, interview, and present applicants to hiring teams for assigned openings Facilitate an OFCCP compliant interview process for all assigned searches Manage administrative aspects of process including interview schedul