Provides inbound and outbound telephone support for the Systems Response Center, serving as an off site central support point for military, DOD and Federal customers. Responsible for 24 hours a day/7 day a week (24/7) operations supporting a variety of US government systems. Answer, evaluate, and prioritize customer Service Requests (SR) submitted via telephone, voicemail

Provides inbound and outbound telephone support for the Systems Response Center, serving as an off site central support point for military, DOD and Federal customers. Responsible for 24 hours a day/7 days a week (24/7) operations supporting a variety of US government systems. Answer, evaluate, and prioritize customer Service Requests (SR) submitted via telephone, voicemai