LOCATION: Department of Public Health

SHIFT: 8:30am-4:30pm

JOB SUMMARY

The Community Health Promoter, Bilingual (CHP) supports the identification of healthcare and social determinants of health risks including COVID-19 and other chronic health conditions, aligned with the mission and vision of the Cook County Department of Public Health (CCDPH) and Cook County Health (CCH). The CHP provides culturally appropriate health education, information, and guidance on health behaviors, assists with resource navigation, and advocates for individual and community health needs including COVID-19 related issues such as testing, vaccination, and navigation of the available resources. The CHP supports those who have complex medical and social needs. The CHP may also refer cases requiring additional support to their respective supervisor. This is a grant funded position.

This position is exempt from Career Service under the CCH Personnel Rules.

Typical Duties

• Conducts outreach and education online or in-person and reports to designated locations across suburban Cook County for direct outreach and education.
• Builds rapport and connection with communities and residents in an empathetic and culturally appropriate manner.
• Participates in the design, implementation, and interpretation of individual-level screenings (i.e., home environmental screening).
• Screens community residents for health and Social Determinants of Health (SDOH) issues and make service referrals or enroll clients in services as appropriate.
• Provide residents and communities with resource information by utilizing local database systems.
• Assists residents with scheduling, accessing, and utilizing health services with their primary care provider (PCP). If the resident does not have a PCP, assist with establishing medical home and PCP.
• Provides health education on various health topics residents and communities.
• Escalates residents with complex health and social needs, challenges, and associated questions using appropriate chain of command.
• Refer residents with complex health and social needs to appropriate community-based organizations for additional support.
• Supports community health promotion activities and events.
• Serves as project support to CCDPH Community Engagement Team and other identified teams within CCDPH.
• Distributes educational and health materials where appropriate.
• Completes all required training sessions and activities within prescribed timeframes. as directed.
• Records and documents all calls, emails, and interfacing tasks into the appropriate performance management system to ensure follow-up and completion.
• Travels to the homes of residents, their sites of care, or mutually agreed upon location with resident.
• Protects Protected Health Information (PHI) and complies with the CCH Privacy Policy.
• Reviews and determines resident eligibility for services through information systems such as passport, managed care portals or care management systems.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• High School Diploma or GED ( Must provide proof at time of interview)
• Two (2) years of volunteer or work experience with culturally diverse communities and populations in suburban Cook County
• Two (2) years of work experience conducting outreach, performing health risk screenings or assessments with individuals, providing health education, supporting linkages to community-based resources, motivational interviewing, behavior changes, health promotion and/or coaching
• Prior experience in care coordination or case management related functions, i.e., patient interviews, social services, basic assessment and referral processes, community resources, contact tracing, health care navigator
• Previous experience with software and computers, i.e., word processing, appointment scheduling, Microsoft Office
• Must be able to work flexible hours outside of a usual day shift schedule that may include evenings and weekends
• Position may require travel for which the employee must have a valid driver's license/insured vehicle or other equivalent means of transportation for work (Must provide proof at time of interview)
• Bilingual/Spanish (Testing may be administered)

PREFERRED QUALIFICATIONS

• Bachelor's degree from an accredited college or university
• Graduate of a Community Health Worker (CHW) Program

VETERAN PREFERENCE

PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.

To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.

MUST MEET REQUIRED QUALIFICATIONS AT TIME OF APPLICATION

Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.