It's a great time to join AAA The Auto Club Group!

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Job Type:

Job Description:

Claim Manager I - Casualty - The Auto Club Group

What you will do:

The Auto Club Group is seeking prospective Casualty Claim Manager Iwho willmanage the daily operations and administer policies and procedures within our Casualty Claim unit.

In this position, you will have the opportunity to:

• Perform specialized claims functions within assigned region such as organizing and managing claim investigation programs to identify fraudulent insurance claims, handling catastrophic losses/regional claims, casualty claims, subrogation, casualty litigation, etc.
• Manage the investigation, evaluation and settlement of complex or high dollar value claims.
• Manage personnel within assigned area.
• Interview job applicants and recommends the hiring of personnel.
• Schedule work hours and assigns job duties.
• Evaluate employee work performance.
• Counsel, discipline and recommend the termination of subordinates as indicated.
• Accountable for financial and non-financial results (budget and actual), project management and staff management.
• Prepare budget estimates and ensures adherence to budgetary guidelines.
• Take necessary corrective action to mitigate or reverse unfavorable variances.
• Review and approves reserves for both general and catastrophic claims.
• Facilitate and support departmental objectives.
• May be responsible for setting and developing a strategy for department operations.
• Analyze and appraise departmental operating results and develops innovative approaches to improve performance or resolve problems.
• Prepare statistical forms necessary to produce monthly company financial reports.
• Work in cooperation with director to develop contingency planning for large scale catastrophic losses.
• Conduct technical research and develops methods to reduce or contain costs related to operating expenses and paid claims.
• Provide direct assistance to director and executive staff in coordinating or conducting special claim surveys and projects.
• Involved with outside organizations in the community to enhance public image.
• Perform claim investigation and settlement activities in catastrophic loss/injury situations as warranted.
• Coordinate the investigation of suspected fraud at branches and other office locations.

With our powerful brand and the mentoring, we offer, you will find your position as aCasualty Claim Manager I can lead to a rewarding career at our growing organization.

How you will benefit:

• Our Auto Club Group Claim Manager I earn a competitive salary of$90,000 - $100,000to start along with the opportunity for an annual company bonus incentive.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
  • 401k Match
  • Medical
  • Dental
  • Vision
  • PTO
  • Paid Holidays
  • Tuition Reimbursement

We're looking for candidates who:

Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• Bachelor's Degree in Business Administration, Insurance, or a related field or the equivalent in related work experience.
• Possession of a valid State driver's license
• Completion of the I.I.A. (Insurance Institute of America) or other insurance coursework

Possession or completion of one or more of the following:

• Chartered Property Casualty Underwriting coursework
• American Education Institute coursework or certification in insurance
• Fraud Claim Law Specialist Certification
• Certified Insurance Fraud Investigator Certification

Experience to include:

• Claims processing policies and procedures including settlement techniques (homeowners/auto/casualty/subrogation)
• Policy coverage terminology
• Fair Trade Practice Act as it relates to claims
• Indications of potentially fraudulent activities
• Investigation and negotiation techniques
• Catastrophic personal injuries and related rehabilitation therapy
• Organizations, services and facilities providing assistance and treatment to injury claims
• Intercompany arbitration and litigation management

Management ability to include:

• Strategic planning
• Analyzing and problem solving
• Organization and planning
• Budget preparation
• Decision making
• Leadership
• Team building
• Issue Resolution
• Budget maintenance

Ability to:

• Communicate effectively with others in a work environment
• Prepare and present written and oral reports to all levels of management
• Coordinate activities of team members
• Strong written and oral communication skills.
• Possession of a valid State driver's license.
• May work long and irregular hours to include weekends and holidays

Work environment

• This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com