Role Overview

Responsible for the overall management of the Infrastructure environment and infrastructure staff, including Server Technologies, Database Technologies and Telecommunication Technologies. Manages the day to day operations of the infrastructure environment and manages the ongoing infrastructure needs for all projects and business needs. Participates in overall infrastructure strategy and budgeting exercises. Ensures infrastructure platforms and up to date, secure and issues are resolved in a timely manner.

What You'll Be Doing

35%

• Manage day to day operations of infrastructure environment and supporting staff.
• Drive continuous process improvement and quality of service. This includes driving continually measurable KPI improvements.

35%

• Provide ongoing infrastructure services to applications teams and meet development project requirements.
• Schedule and prioritize infrastructure activities to meet business and project demands

10%

• Work with appropriate teams to ensure that best practices for security and governance are in place and being followed.

10%

• Strategy: Collaborate with IT leadership and various teams in evolving vision for infrastructure operations and services.
• Lead 1-3 year strategic plan for all application support.

5%

• Ensure that infrastructure platforms follow a continual modernization/upgrade path so that contemporary, supported infrastructure platforms are in place.

5%

• Oversee and assist in activities to troubleshoot and resolve any issues relative to infrastructure platforms and ensure that appropriate measures are implemented to address any ongoing issues.

What You Bring to Sirva

• 7 - 10 years of related experience managing infrastructure team(s) and related technologies
• Bachelor's degree in Computer Science, Information Technology or equivalent experience.
• Relevant Certifications Preferred
• Sound technical knowledge of Windows and Linux Server Operating Systems
• Sound technical knowledge Cloud based technologies (Office365, Azure & AWS)
• Sound technical knowledge of SQL Server and other relevant data base technologies
• Sound technical knowledge of telecommunications technologies
• Sound technical knowledge relevant platform technologies including, but not limited to backups, system monitoring, security, etc.
• Strong interpersonal, communication and presentation skills
• Strong leadership and prioritization skills
• Strong customer management/service skills
• Knowledge of industry standard KPI's related to service and support best practices
• Ability to manage distributed teams
• Experience in managing relationships with suppliers and management of SLA compliance
• Ability to recognize and respond to customer expectations with a sense of urgency

What Sirva Offers

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture
• Ongoing opportunities for learning and career development

#LI-Remote

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and SMARTBOX) provide everything needed to move talent and deliver experience.

At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at and let us know the nature of your request and your contact information.