Job Summary:

This role is a Business Analyst - Manager with experience in IT Solutions to join our Client Experience Practice. This role will lead meetings for business analysis, functional design, business process design and user enablement needs.

This role is responsible for the end-to-end functional architecture of entire solutions that fall into the BDO portfolio. This role should strive to build and maintain strong customer relations as well as ensure client expectations are successfully met.

Job Duties:

• Manage requirements gathering and discovery workshops for custom IT solutions
• Conduct current state assessments of business processes and supporting systems
• Manage, analyze and document system requirements that meet solution needs
• Develop the functional vision through complete system designs, and participate through the development cycle
• Manage projects with developers to ensure technical feasibility of all proposed solutions
• Perform gap and data analysis in support of identifying improvement opportunities
• Identify, document, and manage change; transition delivered solution to end users
• Manage and delegate the authoring and creation of design artifacts such as: Functional design specifications, low fidelity wireframes, use cases, user personas, data dictionaries, process and data flow diagrams
• Mentor less experienced team members both in projects and within the department
• Participate in teaching and training members of the team
• Other duties as required

Supervisory Responsibilities

• N/A

Qualifications, Knowledge, Skills and Abilities:

Education:

• Bachelor's degree from an accredited university, required

Experience:

• Six (6) or more years professional experience as a Technical or Functional Business Analyst or equivalent IT Solutions and technology role, required
• Experience gathering, documenting requirements and leading working sessions, required
• Experience in overseeing and delegating to junior business analysts, required
• Knowledge of the software development life cycle and demonstrate the ability to multiple teams, required
• Ability to proactively identify risks and participate in the mitigation plan, required
• Ability to solve problems, identify solutions, and appropriately escalate issues, required

Software:

• Microsoft Technologies proficient in Excel, Word, PowerPoint and Outlook, required
• Azure DevOps, Atlassian Products including JIRA, Visio or other project management tools, preferred

Other Knowledge, Skills & Abilities:

• Excellent communication and presentation skills, both verbal and written
• Excels at operating in a fast-paced technical environment
• Must be willing to travel to the client as needed