Working Position Title Customer Service Assistant (3376) EXTENDED
Classification Customer Service Assistant
Position Number 00003376
Open Date 04/16/2024
Close Date 05/06/2024
Priority Review Date
Employee Class Staff
Full-Time/Part Time Full-Time
FTE 1.00
Position Status Regular
FLSA Non-Exempt
Job code 4807
Union Representation Non-Union
Union Code N/A
Unit/Department Bursar
College/Unit AVP Finance
Division Administration & Finance
Location SP 235
Link to Department Website or Custom Search Page https://www.niu.edu/bursar/index.shtml

Overview
Position Summary
Essential Duties and Responsibilities

• Review and document daily register transactions based on location worked.
• Prepare daily deposit ticket at end of day when not on register.
• Responsible for safely transporting OneCard deposits daily including any letters to the Bursar Offices
• Review OneCard related student charges next business day to verify successful posting in PeopleAdmin.
• Responsible for researching and resolving any account discrepancies.
• Run cash register as needed at OneCard and/or Bursar office to collect deposits to Huskie Bucks, Student Payments, Process Departmental Deposits, Commercial A/R deposits, Perkins Loan payments, State Offset payments, Collection Agency payments, Wire transfer, processing payment for lost ID, Replacement ID, and Rec Passes.
• Maintains a $100.00 to $400.00 register and must balance register every night.

• Assist with both OneCard and Bursar cashier operations by serving customers and visitors at the front desk, processing and creating identification cards, and resolving cardholder and/or account problems.
• Answer and redirect office telephone calls; check voice messages multiple times throughout the day.
• Answer email communications received in the OneCard, Bursar, and Cashier email box within the same day or next business day.

• Process customers request in OneCard and Bursar systems for Huskie Bucks refunds, Huskie Bucks corrections, Bursar charges, copy credit cards, visiting scholars, send out communication on return payments, and more.
• Maintains well-organized and efficient filing system for front operations and Managers file for monthly reconciliations.

• Maintain and monitor ID card, printing, and office supplies.
• Notify appropriate staff members when supplies need to be ordered.
• Maintain and document any changes to the OneCard front office operating procedures and Bursar cashier Procedures.
• Monitor and provide updated information for website changes.
• Maintain the filing system between both offices and responsible for boxing up old records for storage per NIU records management.

• Assist in training all student workers and extra help workers.
• Assist in documenting all training performed. Maintain and update the front desk-training guide.

Minimum Required Qualifications (Civil Service)

1. High school diploma or equivalent.
2. Any one or combination totaling eighteen (18) months from the following categories:
   1. College coursework in any discipline as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals one (1) year (12 months)
      • Associate's Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
      • Bachelor's degree (120 semester hours) equals three (3) years (36 months)

   2. Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

Knowledge, Skills, and Abilities (KSAs) (Civil Service)

1. Knowledge of principles and processes for providing customer and personal services.
2. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
3. Knowledge of clerical and office procedures and systems such as word processing, spreadsheet software, managing files and records, designing forms, and managing inventory.
4. Skill in understanding written sentences and paragraphs in work-related documents.
5. Skill in managing one's own time and the time of others.
6. Ability to communicate information and ideas in speaking so others will understand.
7. Ability to listen to and understand information and ideas presented through spoken words and sentences.

1. Ability to collaborate and work as part of a team.
2. Ability to handle multiple tasks simultaneously.
3. Ability to work independently.
4. Ability to perform work with a detail-oriented mindset.
5. Ability to prioritize assignments and deadlines.

Specialty Factors (Civil Service)
Preferred Qualifications (Civil Service)

• One (1) year of cash handling experience.
• Two (2) years of customer service experience.

Minimum Required Qualifications (SPS)
Additional Requirements (SPS)
Preferred Qualifications (SPS)
Physical demands/requirements

• Standing may be required for an extended period of time depending on event.
• Light lifting and pushing of equipment to remote location on campus.
• Occasional stooping or kneeling as required for equipment setup.
• Frequent walking outdoors to Cashier Office.

Anticipated Appointment Start Date 05/06/2024
Anticipated Appointment End Date
Percent of Staff Year 1.00
Standard Hours Per Week 37.50
Working Hours Monday - Friday, 8:00am - 4:30pm
Salary Commensurate with education and experience. NIU offers a full Benefits Package. including vacation/sick leave and medical/dental insurance.
Hourly or Semi-monthly Pay Rate/Range See above
Earn Type Hourly

Application Procedure

1. Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Important: Please upload any unofficial transcript(s) and/or documentation that verifies any education, experience, and/or training you have received.
   • If eligible for Veteran's Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application to receive the maximum eligible points on the Civil Service examination.

2. After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this position. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register.
3. Please monitor your e-mail for further information regarding your application. Emails will be generated from jobs@niu.edu and CivilServiceTesting@niu.edu. Please add these emails to your address book to ensure timely delivery of any future communication.
4. Illinois residency required within 180 days of the hire date.

• The examination for this position is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant's/employee's education, experience, and special credentials/qualifications (licenses, etc.). Applicants are required to upload documentation to verify the minimum qualifications for this position has been met.
• Required documentation noted in the posting, such as a driver's license, licensures, or certifications MUST be uploaded with your application materials.
• After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview.

• Click on Customer Service Assistant for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements.
  • Applicants who may assume they do not meet the exact minimum qualifications are still invited to apply. Within the application documents, applicants should be sure to explain how their credentials and related qualifications address the requested minimum requirements.
• Please click on Human Resource Services - Benefits for detailed information about Northern Illinois University's benefits package.
• Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Special Instructions

• Resume
• Cover Letter
• List of Professional References

Quick Link to Applicant https://employment.niu.edu/postings/77269
Is Background Check Required? Yes
EEO Statement Summary
Visa Policy

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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