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Desktop / Field Technician - HYBRID
Chicago, IL
Job Description
Desktop / Field Technician - HYBRID
Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.
EOE/Minorities/Females/Vet/Disabled
Remote, IL
CONNECTIONAt Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers’ IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we’re a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose.
keywords: position summary,what we do,who we are,assist,technical,qualifications,communication,skills
Full Time
Salary Range: $25.00/Hr. - $28.00/Hr.
Overview: Connection has an exciting opportunity for a contract Field Technician. Contract is through the end of July and has a strong possibility to be extended until the end of the year. This person should be local to the Chicago/Schaumburg, IL area and have a vehicle to occasionally drive to a client office once a month if needed. Looking for someone to start ASAP!
What We Do:
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are:
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
What We Do:
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are:
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Responsibilities:
- The contract Field Technician will be working for our client, for 'remote' deployment work.
- This individual will assist users with migrating to new laptop computers, assisting with locating their data, basics of a new device, installing printer drivers, and downloading and installing additionally needed software.
- They will also troubleshoot basic end user issues on various software applications as well as the hardware and provide basic desktop support while delivering excellent customer service. All other unresolved issues will be escalated to the proper support team.
Requirements:
Min
Max
- 3+ years of desktop support experience.
- A+ Certification (or equivalent) preferred but not required.
- Ability to work independently.
- Basic working knowledge of Microsoft Office Suite.
- Proficient with troubleshooting all Windows Operating systems.
- Ability to follow process and procedures provided.
- Ability to troubleshoot and resolve email issues, specifically MS Outlook
- Support commonly used software, hardware, and other equipment.
- Support back office hardware, printers, software, Web Applications and other networks.
- Customer oriented with good listening skills with ability to receive information completely and address their concerns.
- Ability to exercise patience and professionalism assisting users.
- Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer’s issues.
- Good phone skills with ability to provide technical support over the phone in a professional manner.
- Interpersonal skills with ability to work well with all levels of the organization.
- Friendly presence and helpful attitude.
Min
USD $25.00/Hr.
USD $28.00/Hr.
EOE/Minorities/Females/Vet/Disabled
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
0 to 3 years
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