Area Manager, Managed IT Services
Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.
Remote, IL
CONNECTION
At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers’ IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we’re a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose.
keywords: position summary,position details,management,quality assurance,support,procedure,performance,knowledge,skills
Full Time
Salary Range: $95,000.00/Yr. - $115,000.00/Yr.
Overview:
Connection presents an exciting opportunity within our managed services division for an IT Area Manager. This role is a remote role. Join a top VAR with enticing benefits, including 3 weeks of paid time off, and excellent growth prospects.
The Area Manager, Managed Services works independently with little or no direct supervision under guidance of the Regional Director Managed Services utilizing independent judgment and discretion in selection, development and coordination of methods within a broad framework. The Area Manager ensures managed and life cycle services are delivered and executed, accurately and effectively, per contract specifications with guidance from the Regional Director, Managed Services. The Area Manager provides direct supervision to Engagement Managers and other select individuals. He/she may be required to support accounts directly and is responsible for all legacy and new account personnel in their region. The Area Manager is accountable for all new managed service opportunities in their area and maintains the client relationships of assigned accounts. The Area Manager works with Service leadership to develop and enforce existing procedures and processes for service deliverables, service level agreements, KPIs, continuous improvement, re-competes, ongoing performance reviews, P&L management and works with his/her Account Managers to ensure customer satisfaction and account retention. The Area Manager assists in the capture of key service metrics, report generation and participates in related internal and external meetings. The Area Manager ensures the execution of the support methods and practices required by the Regional Director, Managed Services.
Responsibilities:
Provides leadership to staff, includes hiring, mentoring, guiding, and advising on terminations as needed in conjunction with HR representative.