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Position Title:
Technical Analyst, Technology Support and Media ServicesJob Description:
POSITION: Technical Analyst, Technology Support and Media ServicesSTATUS: Part-Time
DEPARTMENT: Technical Support and Media Services
DIVISION: Information Technology
CLASSIFICATION: Non-exempt
UNION: TOSSC
REPORTS TO: Assistant Director, TSMS
PLACEMENT: Support Staff, Grade 8
MINIMUM PAY RATE: $23.20 per hour
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.
POSITION SUMMARY
The TSMS Technical Analyst will provide friendly, knowledgeable customer service focused technicalsupport for JJC faculty, staff and students. TSMS Technical Analyst will answer helpdesk phones andparticipate in the installation, troubleshooting, and repair of computer equipment, displays, sound systems, and classroom technology. TSMS Technical Analyst will assist with virtual meetings and hybrid classes.
ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
1. Answer helpdesk phones and enter data into ticket system, spreadsheets, databases, etc.
2. Assist users with software and hardware problem resolution, password resets, unlock accounts, and general computer help.
3. Install and configure operating systems, drivers and applications onto computer equipment.
4. Set-up, provide routine maintenance, troubleshoot, and repair of computer equipment, display equipment, AV and other peripherals.
5. Support meetings and events. Co-organize and serve as technician for virtual meetings. Assist with setup and strike of AV equipment. Serve as operator/technician during events.
6. Perform other related duties as assigned.
MINIMUM QUALIFICATIONS
1. Two (2) years of technical support experience (equivalent education and training to be considered)
2. High school diploma or equivalent.
3. Strong writing and organizational skills for data entry.
4. Excellent communication and customer service skills.
5. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
6. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation, and quality.
PREFERRED QUALIFICATIONS
1. Associate degree in Computer Science or related field.
2. A+ Certification.
3. Macintosh experience.
4. Current knowledge of AV best practices.
5. English and Spanish verbal and written communication proficiency.
6. Demonstrated multicultural competence.
WORK SCHEDULE
1. 28 hours per week.
2. Shift start time is seniority dependent.
3. On-site position.
PHYSICAL DEMANDS
1. Ability to lift and move up to 50 pounds.
2. Requires bending, stooping, kneeling, reaching, and ladder use.
3. Campus is large and employees are expected to walk multiple miles within 8hr shift.
WORKING CONDITIONS
1. Most duties performed indoors; some exterior work may be required.
2. Some travel might be needed.
Full Time/Part Time:
Part timeUnion (If Applicable):
TOSSCScheduled Hours:
28ANTI-DISCRIMINATION STATEMENT
Joliet Junior College is committed to maintaining an environment that is safe and free from discrimination, harassment, and misconduct on the basis of sex, which includes sexual orientation or gender-related identity. The College prohibits sexual harassment, sexual assault, sexual misconduct, stalking, and relationship/dating violence has put measures in place to ensure a safe and healthy educational and employment environment, and meet legal requirements in accordance with: Title IX of the Education Amendments of 1972 (Title IX), which prohibits discrimination on the basis of sex in the College's programs or activities; relevant sections of the Violence Against Women Reauthorization Act; Title VII of the Civil Rights Act of 1964, which prohibits discrimination on the basis of sex or sexual orientation, including gender-related identity; and the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), which requires timely warning to the community of certain immediate threats.