The Network Engineer is responsible for the day-to-day handling of escalations related to incidents, projects or requests of our managed services customer's environments. Our Senior Network Engineers are a valued member of the Managed Services Infrastructure Practice - Network and Voice Services team responsible for providing subject matter expertise incident management, service request management and change management infrastructure support for all Managed Services customers.
Responsibilities
Responsible for the design, installation, and maintenance of network equipment
Communicate, internally and externally, the status of the projects/service request directly with the customer or broadcast to a larger audience as defined
Possess the ability to track time worked with a high degree of accuracy
Perform network administration including, but not limited to MACDs related to firewall, routing, switching, IPSEC, VPCs, SD-WAN, Load Balancer, Authentication servers (ISE TACACS+, SAML) solutions
Must possess the ability to walk another person through connecting a console connection and configure a device to the point of remote management
Perform baseline administration of Amazon Web Services VPCs, CIDR management - similar Microsoft Azure Technologies, GPC Performs adds, moves, and changes on Network infrastructure within expected timeline
Execute Network routine and emergency infrastructure changes as required by customer
Perform troubleshooting with carriers and vendors regarding network hardware and circuit issues, order and coordinate RMA of devices remotely
Actively contribute to the configuration, layout and performance tuning of the managed Network and Collaboration infrastructure
Build and maintain documentation for customer Network infrastructure
Other duties as assigned
Qualifications
5+ years of experience with operational administration of Network Infrastructure
3+ years working with monitoring platforms; LogicMonitor a bonus
3+ years of experience with operational administration of Cisco Infrastructure
3+ years of experience with operational administration of Palo Alto Infrastructure
Experience with GlobalProtect, AnyConnect
Advanced experience with Cisco ISE, BGP/EIGRP/OSPF, FMC + FTD/ASA
Background with enterprise Routing and Switching technologies
Knowledge and experience with Layer 2 and Layer 3 protocols
Experience with more than two enterprise LAN, SD-WAN and WAN topologies
Strong background with operational administration of Network Management Systems and IPAM