Innovation Program Manager

The program manager has the overall responsibility for the successful initiation, planning, design, execution, monitoring, scaling and closure of portfolio projects related to Endeavor Health's Innovation Focus Areas. This role works in partnership with many other departments within the system and external stakeholders to make decisions, both large and small, to move projects forward in execution. The program manager, works in a highly collaborative and matrixed nature in conjunction with work groups, to ensure projects are fully defined/scoped, detailed/comprehensive work plans are developed, metrics are established and tracked and timelines and budgets are successfully managed.

Position Highlights:

• Position: Innovation Program Manager

• Location: Warrenville, IL

• Full Time/Part Time: Full Time

• Hours: Monday-Friday, 8:00am-4:30pm

• Required Travel: Travel to other Endeavor Health locations may be required.

What you will do:

• Oversees all aspects of project management aimed at advancing innovation portfolio. Sets deadlines, assigns responsibilities and monitors and summarizes progress of projects. Prepares reports for leaders and teams regarding status of projects. Identifies critical path to success to ensure projects remain on target.

• Develops deep customer understanding in order to support the implementation or advancement of new and innovative solutions to solve unmet or unsatisfied customer needs. Synthesizes a variety of information to inform and communicate project objectives, milestones, and progress. Provides reports to Innovation Team Leadership, Innovation Governance Committee and other internal leadership structures to ensure strategic goals around innovation are being met.

• Partners in the planning and execution of Endeavor Health's Innovation Portfolio, and assists with sourcing new, transformative ideas and solutions to advance the health care we deliver.

• Develops business case/assessments for innovation projects/solutions. Assists in the analysis of strategic benefit and financial ROI for vetted solutions. Takes a lead role in creating buy-in/support from internal stakeholders, leadership, and system executives as needed.

• Manages changes to the project scope, project schedule and project costs using appropriate verification techniques. Performs risk management to minimize project risks. Reports and escalates to leaders as needed. Performs a variety of tasks in order to complete work or direct the work of others. A wide degree of creativity and latitude is expected.

• Supports the ongoing internal communication and presentation of progress towards our strategies, goals, and initiatives related to innovations, digital technology, and healthcare consumerism.

• Supports the ongoing internal communication and presentation of progress towards our strategies, goals, and initiatives related to innovations, digital technology, and healthcare consumerism

• Defines requirements and resource allocation for specific assigned projects and partners with IT, Planning, Marketing, Operations, Patient Experience, Finance and other departments to elicit feedback around needs and support to drive the work forward.

• Identifies and tracks key performance indicators (e.g., financial metrics, adoption, usage and customer satisfaction) for each initiative implemented to make informed decisions and to show improvements/opportunities, and progress towards short and long term goals.

• Creates dashboards/summary documents and other collateral to support the broader innovation team and its communication objectives.

• Creates and implements support mechanisms and processes that allow for continuous improvements over time.

• Maintains strong/productive and ongoing relationships with external partners to support our Partner of Choice Model.

What you will need:

• Education: Bachelor's degree in Business, Healthcare, Administration, Informatics, Clinical Focus or appropriate field of study, required. Master's degree in Business or Healthcare Administration, preferred.

• Certification: Project Management Professional (PMP) / Certified Six Sigma Green Belt (CSSGB) or greater certification, preferred

• Experience:

  • 7+ years of healthcare or business experience with an emphasis in project management, innovation development, information technology, marketing or planning

  • 2+ years pf proven project management experience managing large, complex, cross functional and high risk projects.

• Unique or Preferred Skills:

  • An understanding of healthcare operations and the associated complexity

  • Ability to work in a diverse environment with focus on customer service

  • Excellent internal and external, and written and verbal communication skills

  • Solid organizational skills including attention to detail and multitasking skills

  • Strong working knowledge of Microsoft Office

Benefits:

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, Pet and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit .

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website () to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.