United Community Bank is seeking an IT Technician Intern. This will be a temporary position aligning with the timespan of a department project. The ideal candidate will be wanting to get an introduction to the technology industry and gain knowledge and skills that may carry them to a permanent position. This individual will work from our Auburn, IL location and will be responsible for assisting the other IT Staff in carrying out PC deployment and asset management.

Roles and Responsibilities:

• Assist in installing hardware and peripheral components such as monitors, keyboards, printers, and scanners at end user locations
• Assist with imaging, building, and deploying workstations and laptops
• Assist with the maintenance of asset management system and procedures
• Provide proactive communication with IT teams
• Perform tasks and meet deadlines aligned with project goals
• Observe and work beside technicians and administrators
• Assists in loading appropriate software packages - such as operating systems, networking components and office applications
• Assist with support for audio/visual equipment in conference and training rooms
• Assist with printer maintenance and troubleshooting, this may include print server and print queues
• Assist with the development of all end user Desktop FAQ's and "How to articles"
• Adhere to department and bank policies and procedures
• Complete all training requirements as assigned
• Perform other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Requirements

• Proficiency in Microsoft Office (Word, Excel, Access, and Power Point).
• Experience with computer hardware (preferably in an enterprise environment)
• Working knowledge of Windows and MAC OS operating systems
• Networking knowledge is a plus

Education/Experience Requirements

• High School diploma or equivalent preferred

Additional Requirements

• Strong attention to detail
• Strong time management and organizational skills
• Ability to practice discretion and handle confidential information in a professional manner
• Professional demeanor and the ability to maintain positive relationships with coworkers
• Strong professional integrity in compliance with company policy, and ethical and legal standards
• Ability to perform duties independently with limited direct supervision
• Ability to independently establish priorities and meet deadlines
• Problem Solving/Analysis skills
• Ability to interpret and follow written and verbal directions
• Ability to communicate effectively with customers and coworkers
• Ability to work efficiently both with a team and individually

Attendance Requirements

Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.

Certificates, licenses, or registrations:

• None Required

Working Conditions:

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements:

• Ability to sit for up to eight hours
• Requires walking, bending, stooping, standing, climbing, kneeling or crouching as necessary
• Requires the ability to hear, speak and/or signal people
• Ability to frequently talk on the phone to assist end users
• Effectively communicate verbally, in writing, and in English
• Requires manual dexterity, typing, and the ability to lift objects and install equipment
• The employee may occasionally lift, carry, push, pull and/or move up to 50 pounds

Travel to remote branch and other bank locations may be required using IT vehicle. Eligible candidate must also be able to provide reliable transportation.