Individuals in the Monitoring and Observability Engineering role are responsible for designing, building, testing, implementing, maintaining and optimizing monitoring and observability solutions, in accordance with security policies and guidelines. Monitoring and Observability Engineers typically span: server/cloud platforms, applications, network devices, databases and storage systems. Additional functions and processes include service and product management, performance and capacity management, patching and version management, and Level 3 operations support. Some individuals in this role design and architect new solutions-determining the hardware, data flows/integrations and software required while following company standards and collaborating with team members. They diagnose monitoring and observability failures and take corrective action in order to ensure continuity of operations. Members in this role need good communication skills and must be able to work collaboratively with system users and other technical colleagues. Individuals coordinate and work on multiple cross-functional initiatives/work groups and projects as a team leader or advisor. They will develop and implement highly complex solutions that may have system-wide impact, integrate across the organization, and involves multiple technical environments and disciplines.

• Participates in short- and long-term planning efforts with stakeholders and IT groups.

• Participates in occasional weekend changes and emergency after hours support

• Experience with monitoring/observability solutions

• Script/programming experience

• Provides project cost/time estimates.

• Participates in Agile and Scrum methodologies.

• Identifies and communicates how monitoring and observability solutions can support the achievement of short- and long-range business goals.

• Supports the prioritization of requirements and helps match resources with requirements.

• Works with analysts, architecture, and stakeholders to understand business needs.

• Leads the evaluation of technical requirements for projects to determine the impact to current solutions including redundancy and capacity requirements.

• Ensures completeness of technical requirements and functional architecture analysis for the design and implementation of business solutions.

• Identifies requirements, gaps or issues.

• Determines solution specifications, input/output processes, firewall requirements and working parameters for hardware/software compatibility.

• Ensures proper communication/review of requirements and integration for impacted areas.

• Ensures designs comply with organization's standards.

• Determines requirements impact on existing architecture, work processes and systems.

• Evaluates technical requirements for projects to determine the impact to infrastructure/applications including equipment redundancy and capacity requirements.

• Determines technical requirements' impact on existing architecture, work processes, systems, and ongoing support.

• Explains to non-SMEs how the proposed solution will support their requirements.

• Assists in the business process redesign and documentation as needed for new technology.

• Leads the Architecture, design, development and test of monitoring and observability solutions to meet business requirements and functional specifications.

• Coordinates development activities with other groups.

• Provides technical consulting on current processes and capabilities.

• Develops custom integration solutions including major enhancements, interfaces, functions and features.

• Assists in the business process redesign and documentation as needed for new technology.

• Maintains existing capabilities, making recommendations, with a focus on continuous improvement

• Leads or provides technical direction for the planning, designing, and execution of testing efforts.

• Ensures that tests evaluate all possible impacts on the current solutions.

• Escalates problems as needed.

• Ensures all support documentation knowledge transfer to production support.

• Verifies the functionality of components and services and ensures deployment meets client's expectations.

• May perform routine maintenance tasks.

• Ensures performance meets the present and future needs of the business.

• Looks for and implements opportunities for automation

• Recommends changes/enhancements for improved solution availability, reliability and performance.

• Conducts reviews periodically with users and vendors.

• Defines and ensures continuous monitoring procedures are set according to the standard procedures and requirements.

• Coordinates problem management and resolution for monitoring and observability issues and provides subject matter expertise support for diagnosing and resolving problems.

• Provides guidance to other team members.

• Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.

• Researches, analyzes and recommends the implementation of changes to rectify any current or similar future problems.

• Identifies business continuity/disaster recovery risks and mitigation plans.

• Works with auditors and security groups to ensure adherence to governance, regulations, and compliance with policies and procedures.

• Works with vendors to resolve problems and develop solutions.

• May provide information for negotiation efforts for contracts with external vendors or individuals.

• Evaluates vendor solutions to ensure compliance with requirements and cost-effectiveness.

• Assists in the creation of documentation policies and guidelines.

• Proofreads documents for accuracy.

• Ensures documentation is developed and maintained.

• Provides technical leadership, coaching/mentoring to team members.

• Recommends training programs targeting specific areas of improvement.

• Evaluates future technologies and makes recommendations.

• Reviews vendor proposals for new solutions.

• Performs other duties as assigned.

• Bachelor's degree or technical institute degree/certificate in a relevant field or equivalent work experience.

• Typically requires five (5) or more years of relevant IT work experience.

• Demonstrates in-depth knowledge of monitoring and observability solutions

• Strong experience with Windows and Unix-based systems and command-line interfaces

• Experience with Terraform or other infrastructure as code

• Familiarity with Git or other version control systems

• Strong experience with Azure preferred.

• Experience with databases and SQL queries

• Knowledge of networking concepts such as DNS, TCP/IP, and load balancing preferred.

• Experience with general IT concepts beyond their primary discipline

• Good analytical and problem-solving skills.

• Good interpersonal skills; effective team player

• Good analytical skills with attention to detail

• Good presentation skills

• Ability to prioritize load.

• Technical leadership, negotiation, and conflict resolution

• Understanding of ITSM

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/amerisourcebergen

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned