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Workflow Enablement Specialist
Chicago, IL
Job Description
As a Workflow Enablement Specialist, you will be responsible for one-to-one workflow enablement during onboarding and ongoing customer servicing. The Workflow Enablement Specialist works under moderate direction of managers and senior team members. The Workflow Enablement Specialist reports to the Manager, Customer Enablement - Workflow.
Role Responsibilities- Lead workflow enablement activities during onboarding.
- Assess, manage, and respond to customer inquiries regarding Relativity workflow across entire product line.
- Capture customer and prospective customer requirements and work with internal teams to create scopes of work and implementation plans to address business needs.
- Serve as client surrogate across Relativity to ensure that end user's perspective is voiced during product development cycle.
- Participate in sales calls and meetings as required and assist with the preparation of presentation materials.
- Delivery of One-to-Many programming as created by Community Enablement.
- Competency to work within a single customer segment.
- Exercise sound judgment and make independent decisions.
- Demonstrate consistent commitment to core company values.
- An understanding of government processes and concepts, as this role will be focused on our Public Sector segment (highly preferred).
- Minimum of 3-5 years e-discovery experience.
- Current Relativity Certified Administrator certification status, or the attainment of an RCA within 3 months of hire date.
- Strong knowledge of Relativity best practices.
- Ability to manage multiple projects simultaneously and prioritize based on company and team objectives.
- Ability to work efficiently under pressure, drive projects to completion and meet deadlines.
- Flexibility and the ability to adapt quickly to shifting company or team goals.
- Comfortable with business and IT acumen, including problem-solving and critical thinking.
- #LI-NW1
- Relativity is committed to competitive, fair, and equitable compensation practices.
- This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus target of 10%, and long-term incentives. The expected salary range for this role is between $60,000 and $89,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus target of 10%, and long-term incentives. The expected salary range for this role is between $60,000 and $89,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
3 to 5 years
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