Banquet Houseperson
Montclair, NJ 
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Posted 1 month ago
Job Description
Position: Banquet Houseperson
Location: Montclair, NJ
Job Id: 288
# of Openings: 2
Banquet Houseperson, Full-Time
Reports to: Banquet Manager, Position is Non-Exempt
Payrate: $19.67 per hour
WHO WE ARE?
Hotels done differently. It's not a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates' pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities of where we operate.
The MC Hotel is part of Marriott's Autograph Collection, bringing an authentic experience to the heart of Montclair, New Jersey for the first time in decades. The 159 room, ground-up development opened in 2019. Complete with restaurant, rooftop bar featuring unparalleled views of Manhattan, and curated lobby market, The MC Hotel serves as a central hub for visitors and residents of Montclair, a city known for the arts and creativity.
The hotel is managed by Aparium Hotel Group founded in 2011 is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
WHO YOU ARE?
Your past experiences have led you to understand that there is an art + science to the how and what a hospitality operation professional is responsible for. You delight in the smiles you share and the positive experiences that you create. You feel comfortable when things get busy, and you must make smart, in-the-moment decisions, as it is just natural for you to do so. Above all, it is your mission to spread joy to all you encounter when making their specialty drinks. You are energized through your interactions with people, and there is nothing that gives you more satisfaction thank making our customer smile.
THE ROLE
The Banquet Houseman reports directly to the Banquet Manager. It is critical the person in this position is tactical and strategic; if you only prefer to "see the forest" and not "plant the trees," then this is not a role for you. All leaders of Aparium are required to get down and dirty to unearth existing needs and personally ensure what needs to be fixed is repaired. We are a young company that is in hyper-growth, so having the ability to be a soldier is as critical as being a general.

The Banquet Captain is expected to lead by example while spending much of the day engaging with your associates and guests before, during, and after services. We encourage our associates to inspire and challenge each other to be their best. A large degree of self-motivation is needed to drive the department, while collaborating with the Culinary Team to execute your events at a high level. The Banquet Houseman will maintain and execute the Standards of Service for the Banquet Department, assuring success for the guest experience.

WHAT YOU WILL DO
  • Uphold and model the company's principles of People, Place and Character; and ensure your team also models the way our values drive collaboration, intuition and translocal hospitality
  • Actively assist in recruitment, training, scheduling, supervising, coaching, and motivation of all Banquet Team associates to create an environment that nurtures ideas and develops future talent for succession planning
  • Ensure accurate and timely set-up of banquet events - execute and inspect all room sets, meet with the Chef to confirm quantities of food items and timing of food leaving the kitchen, check all china, glassware, silverware, and linen items needed - and adhere to F&B standards through active communication with the F&B Department.
  • Be collaborative with your co-workers and leaders and use your intuition to fix things when you know they are not right or could be better.
  • Be a storyteller and share our trans-local hospitality efforts about our local collaborators and partners.
  • Be emphatic about achieving the required set-up time for an event, and ensure the finer details of a table setting, stations, or chair placement has not gone unnoticed.
  • Receive last minute updates or changes to a banquet event order (BEO) with ease and know "We can do this!"
  • Review the details of each BEO to set rooms to the expectations of the client and guests; ensuring you have the resources and tools to execute your assignments.
  • Be proactive and let the Membership and Sales team know if you are challenged in meeting requests or need their assistance.
  • Frequently communicate "must know" information to the kitchen and other support departments prior to and during events.
  • Ensure the cleanliness and maintenance of all function space, public areas, and service areas on all banquet levels.
  • Take the health and safety practices and procedures to keep you and the guests' safety seriously and make recommendations if something can be done better.
  • Appreciate that the team you are working with are doing their best, and pitch-in to help others when you see they need assistance.
  • Identify service issue and take action to correct them, this is your house, your reputation, do what you can to always make something better.
  • Be proud of your ability to learn the proper techniques of service for various meal periods and help your co-workers if they are not following along.
  • Knowledge is power, so it is critical you take the time to learn the food and beverage items being offered, including ingredients and method of preparation, as many of guests will have dietary restrictions or allergies.
  • Be willing to help in other food and beverage related departments or take on additional tasks that will provide you with learning opportunities to grow and develop your knowledge and skills.
  • Responsible for maintaining a strong guest and member relationship and ensuring all requests are communicated to staff
  • Inspect and oversee the cleanliness and maintenance of all banquet space, public areas, and service areas
  • Maintain regular communication with the F&B Management team to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation
  • Assists in other F&B departments as needed
HOW YOU WILL LEAD
  • Offer direct support for your team through coaching, counseling, gentle correction, and constructive feedback
  • Collaborate effectively with all hotel departments including Membership, Sales, Culinary, Food & Beverage, and Hotel Operations to provide an exemplary guest experience.
  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel, including nights, weekends, and holidays
  • Fluency in English both verbally and non-verbally
  • Ability to stand and walk for extended periods of time; push, pull, lift to 50 lbs.
  • Must be able to work in extreme temperatures like freezers (-10* F) and kitchens (+110* F), possible for one hour or more
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.

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Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
Open
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