Major Responsibilities:

• Operational: Monitors and coordinates all aspects of the department to include workflow, procedure volumes, and charges to ensure maximum work output with a minimum of patient dissatisfaction.
  • Coordinates daily and weekly workflows, room usage and scheduling needs for routine and add-on procedures.
  • Monitors and ensures proper coding and capture of charges.
  • Monitors outstanding/incomplete work.
  • Works closely with scheduling personnel to ensure appropriateness of exam.
  • Acts as contact person for patient, visitors, and physician's and staff concerns, complaints or dissatisfaction; makes any immediate corrections as appropriate to satisfy customer needs and forwards all complaints and any actions taken to manager.
  • Oversee supply ordering for assigned areas to assure continuity in patient care. Determine inventory usage, monitor usage and resolve any issues related to supplies.
  • Perform exams in areas where licensure or experience permits when necessary to maintain adequate coverage and operations.
  • Respond to patient questions and concerns about specific procedures
  • Ensure patient confidentiality is maintained in all areas including computer and patient information and communications.
  • Ensure compliance with department and AMG policies including MVP, Service Recovery methods and scripting.
  • Assign and monitor staff attendance at mandatory in-service programs.
• Personnel: Coordinates direct reports with regards to schedules, work assignments and quality improvement standards.
  • Conducts performance reviews and minor disciplinary actions for direct reports within timeframe designated by the Advocate.
  • Conducts meetings for direct reports and department meetings.
  • Communicates changes in policy and procedures, operational and clinical protocols, via appropriate method.
  • Updates standard workflow and procedures as appropriate. Assists with updates of policies as needed
  • Prepares time and attendance for processing, resolving any errors and pay disputes.
  • Coordinates and oversees training of new employees in Imaging Suites according to department policies and procedures; responsible for evaluation and/or verification of employee competency.
  • Maintain an environment conducive to associate satisfaction through active monitoring of department technical, safety and quality of care issues
  • Prepares staff work schedules
  • Approves requests for PTO, etc.
• Quality: Under the direction of the Radiology Practice Manager and Medical Director, Improvement maintains a Quality Improvement plan for the Department.
  • Evaluates films and makes recommendations for improvement in either technique or positioning as needed.
  • Monitors technical competence of staff
  • Monitors equipment, trouble shoots and determines the need for and makes service support calls when required.
  • Maintains communication to all service support personnel to monitor downtime status; coordinate needed preventative maintenance and make schedule adjustments as necessary.
  • Collect pertinent data and prepare required monthly reports to present at department meetings when requested.
  • Recommends actions or methods for improvement to department operations.
  • Attends continuous quality training classes as appropriate as required or recommended by the Radiology Practice manager.
  • Assists with ensuring the department meets all guidelines, rules and regulations as recommended by AAAHC or any other regulatory agency policies the clinic adheres to.
  • Serves as a liaison with internal and external customers with a focus on improving business relationships and resolving customer complaints.
  • Participate in Radiology Management committee
  • Participates on AMG West committees, task forces and special projects to help improve communication and promote growth for the department.
• Compliance: Assures compliance with all applicable Federal, State and Local governing body accreditation standards and requirements.
  • Ensures all staff are licensed and/or accredited as necessary.
  • Maintains reports of all equipment and personnel monitoring and inspections that are required.
  • Prepares and ensures department is ready for all inspections by the physicist and Illinois Emergency Management Agency (IEMA)
  • Assists with preparation for AAAHC accreditation process when necessary
  • Ensures all MQSA guidelines are being met for Mammography.
• Financial: Works with Department manager to prepare annual capital, personnel and operating budgets.
  • Assists manager by identifying needs for annual budget
  • Prepares initial budget recommendations in time frame outlined by the finance department.
• Education: When necessary or appropriate, maintains and assists with appropriate educational issues and activities for the AMG West/Advocate and for professional growth and licensure requirements.
  • Assists with the organization of and participates in educational lectures provided for the community and sponsored by Advocate as needed.
  • Participates in and assists in the development of staff in-services, continuing education, and orientation programs.
  • Maintain educational requirements as required for IEMA licensure and attend and participate in opportunities that provide professional growth and learning.

Education/Experience Required:

• ARRT Registered in Radiography and at least one other modality (CT, MRI, NM, Mammo or Ultrasound) or ARDMS.
• Prior healthcare leadership experience required.
• Certified and Registered by ARRT or ARMDS * (Radiology)
• IEMA License
• Current CPR certified Previous healthcare leadership

Knowledge, Skills & Abilities Required:

• Demonstrated technical skills with mammography equipment
• Knowledge of film quality control
• Basic computer skills
• Working knowledge of mammography operations and needs
• Certified and Registered by ARRT or ARDMS
• Radiology
• IEMA License
• Current CPR certified

Physical Requirements and Working Conditions:

• Must be flexible and able to adapt to a rapidly changing and fast paced environment
• Must demonstrate confidence in one's own ability and have a calming effect on patients and staff
• Must keep abreast of changes in regulatory requirements, including FDA, IEMA, ACR, and MQSA.
• Must understand and take seriously the social and psychological issues associated with mammography
• Must engage in continual learning and review of new and emerging technologies and operational functions in a Mammography Department
• Must be able to function in an environment with multiple physical movements that are repetitive in nature and associated ailments.
• Understand and operate safely with exposure to ionizing radiation
• Ability to travel to various sites for working and meetings as needed.
• Willing to work hours necessary to complete work assignments and to cover during absences if necessary.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.