Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Job Summary:

Coordinates patient flow and manages the daily schedule for the Audiology Department. Works together with the On-Call audiologist and medical specialists to coordinate scheduling of Audiology services. Oversees the prior authorizations and pre-certification process for Audiology outpatients.

Essential Job Functions:

• Works closely with audiology manager and clinical office coordinator to coordinate personnel resources to ensure efficient work flow for each sound booth and for inpatient needs.

• Reviews daily/weekly audiology schedules. Discusses with audiology manager to reassign appointment types as needed when clinics are canceled or alternative appointment types are needed.

• Triages scheduling of audiology inpatients from new and existing orders.

• Coordinates outpatient clinic work flow to facilitate urgent same day scheduling requests.

• Serves as department liaison to address scheduling and patient care questions from nurses, physicians and other medical staff.

• Serves as primary contact for patient care questions/concerns from families, triaging the questions to clinical staff as needed.

• Serves as primary contact for parent drop off and pick-up of audiology equipment and supplies.

• Documents and tracks data regarding clinic schedules. Report to audiology manager trends that may indicate changes needed for clinic scheduling.

• Establishes and maintains collaborative communication between the department of audiology and physicians, nursing and ancillary departments to ensure the coordination of audiology scheduling.

• Serves as audiology clinical assistant if other responsibilities permit and audiology clinical assistants are not available.

• Works cooperatively with audiology leadership to accomplish additional tasks as necessary to achieve hospital and departmental objectives.

• Initiates pre-certification and prior authorization processes for hearing aid and FM equipment coverage.

• Maintain database to confirm and track prior authorizations and pre-certifications. Coordinate with Audiologist, insurance company, PFS and patient families to ensure prior authorizations are obtained.

• Coordinates referral and scheduling process for research study patients.

• Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.

Required Knowledge, Skills and Abilities:

• High School diploma required. College degree preferred.

• Minimum two years of experience in hospital or physician office setting.

• Familiarity with patient registration functions and insurance benefit verification.

• Knowledge of medical terminology, managed care requirements, and government agency regulations.

• Ability to provide high level of customer service to patients, all department staff, management and external customers.

• Knowledge of private and public insurance procedures.

• Ability to communicate effectively with patients and third party payers is essential.

• Must demonstrate strong organizational skills and the ability to problem solve and support teamwork in a multidisciplinary setting.

• Have the ability to work independently while exercising good professional judgment and pulling in assistance when necessary.

• Computer skills required - must maintain competency working in EPIC and Microsoft Office skills.

• Must demonstrate excellent written and verbal communication skills.

Education

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children's facilities

• Discount purchasing program

There's a Place for You with Us

At Lurie Children's we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints - recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children's and its affiliatesare equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: