Account Manager, Client Success - Ad Serving

Broomfield, Colorado

Hybrid Schedule (M/F remote, T/W/TH in-office)

At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we're looking for people to help us tackle that responsibility with creativity and focus. Magnite (NASDAQ: MGNI) is the world's largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per day!

If you enjoy finding the root cause of an issue, are motivated to make clients successful, and thrive in a team environment, we have the role for you.

As an Account Manager, Client Success - Ad Serving, you will work on SpringServe, our premium CTV adserver. The largest CTV publishers and TV manufacturers in the world use SpringServe to power and manage the monetization of their CTV apps.

As an Account Manager on SpringServe, you will be challenged on all fronts. This truly is a generalist position. You will interface with clients daily, and should be a strong advocate for customer success. Additionally, sharp analytical and troubleshooting skills for hard technical problems that come your way are a must.

You will need to enjoy working in a dynamic culture and being a self-starter. While you'll be a member of an all-star team, you will have a lot of autonomy in your daily responsibilities and will have to take ownership of understanding client's problems and solving them.

On a daily basis, you will be responsible for making clients successful on our platform. This will include migrating new clients to our platform, understanding a client's business thoroughly, brainstorming with clients to find their optimal setup, communicating client needs to product, and troubleshooting technical problems in a client's set up that arise. A combination of strong analytical / troubleshooting skills, project management skills, and interpersonal skills are a must.

In this role you will:

• Own the migration and success of a client on SpringServe

• Troubleshoot complex technical issues in a client's set up

• Develop a strong understanding of each client's business

• Collaborate with clients to find their optimal setup on SpringServe

• Educate clients on SpringServe and in ad tech

• Help to define a migration plan for new clients

• Have responsive communication to client questions

A combination of strong analytical / troubleshooting skills, project management skills, and interpersonal skills are a must.

We're looking for someone with:

• 2+ years of working experience

• A desire to make clients successful on our platform

• Strong analytical and troubleshooting skills to solve client's technical problems

• Strong project management skills

• Strong communication skills to discover clients' root issues and to navigate solutions with them

It's a plus if someone has:

• Knowledge of video advertising, including CTV

• Knowledge of SQL, Python, and Pandas

• Experience providing technical support for clients of a SaaS platform

Total Rewards Include

Comprehensive Perks and Benefits:

• Comprehensive Healthcare Coverage for You and Your Family from Day One

• Generous Time Off

• Holiday Breaks and Quarterly Wellness Days

• Equity and Employee Stock Purchase Plan

• Family-Focused Benefits and Parental Leave

• 401k Retirement Savings Plan with Employer Match

• Disability and Life Insurance

• Cell Phone Subsidy

• Fitness and Wellness Reimbursement

Company Culture:

We believe collaboration is essential to success. Magnite's hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday and Thursday). Our offices provide catered lunches, beverages, snacks, training and development, and office events to support your work week. We also understand you have appointments, families, hobbies, and other commitments. Magnite strives to maintain a healthy work/life integration for all employees so you can bring your best every day - both at work and at home.

• Community Service and Volunteer Events

• Company-Matched Charitable Contributions

• Wellness Coach and Mental Health Support

Magnite Invests in You:

• Career Development Initiatives and a Career Growth Framework

• Culture and Inclusion Programs

• Bonusly Peer-to-Peer Recognition Program

About Us

The world's leading agencies and brands trust our platform to access brand-safe, high-quality ad inventory and execute billions of advertising transactions each month. Anchored in bustling New York City, sunny Los Angeles, mile high Denver, historic London, and down under in Sydney, Magnite has offices across North America, EMEA, LATAM, and APAC.

In Colorado, the base salary range for this position is: $65,000 - $72,000 in addition to an annual variable bonus based on performance and company equity (NASDAQ: MGNI).

Magnite is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other federal, state or local protected class.

Our DEI Commitment: To establish Magnite as a thought leader by diversifying voices within Magnite, cultivating a culture in which employees feel safe as their authentic selves, and by investing in strategies to support Magnite's local communities.

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