Registration Services Manager of Events
Chicago, IL 
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Posted 10 days ago
Job Description
Registration Services Manager of Events
Date: Mar 29, 2024
Location:

US, Chicago, Office, United States, NOAM

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at

Registration Services Manager for Events

Be part of The Collective team! We are driven, fun and collaborative professionals!

We are looking for Chicago-based confident, professional strong communicators to project lead the online registration and attendee communication process for our events and meetings. Your focus is managing and ensuring the integrity of all attendee registration data and reporting. You will participate as a member of the assigned program team which collaborates to maintain customer service excellence to internal/external customers, meeting attendees and suppliers.

Events registration services is not for the faint of heart. The team manages concurrent online event registrations. These registration processes vary in data complexities and range from 300 to 13,000 attendees. You will use event databases, Excel, Outlook and, most importantly, COLLABORATIVE TEAMWORK to manage your workload. You must love working with a people! Fast-paced and curveballs do not fluster you.

NOTE: For the first 6 months, you will be required to work out of our downtown Chicago office Tuesday, Wednesday, and Thursday. Monday and Fridays work from home. After 6 months, based on performance, you may be eligible for an extra day from home.

Your responsibilities

  • Lead the online registration process for assigned events ensuring data integrity and reporting using event technology databases and Excel
  • Handle attendee inquires via email and phone
  • Be a proactive, engaged, and collaborative member of the assigned event team

You're good at

  • Building relationships both in face-to-face and virtual environments
  • Learning and optimizing the optimal attendee online registration experience
  • Using event technology tools, Excel, and Project Management platform
  • Collaborative, big picture and inclusive problem solving
  • Communicating... both in writing and verbal, with a variety of communication styles and can embrace ideas and opinions different that your own

You might also have

  • Cvent or Cvent Flex hands on registration and reporting experience
  • VLOOKUP and knowledge of basic Excel formulas is a PLUS
  • Comfortable with Mail Merges
  • Acquainted with Monday.com
  • Degree in Hospitality

What we offer you

  • A culture of purpose where we are invested in your happiness and career growth
  • Competitive salary and benefits package

How to apply

  • Click apply now to be considered.

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.

We've got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Registration Manager is between $45,000 - $60,000 The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

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BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, marital status, genetic information, protected veteran status, or any other characteristic protected by law. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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