The Manager of Sterile Processing Services is responsible for planning, organizing and directing Sterile Processing Services for all Springfield Clinic Ambulatory Surgery Center Service Lines at multiple locations.

Job Relationship

Reports to the Director of Operations

Principal Responsibilities

• Plans, organizes, coordinates, staffs and directs the administrative and technical work of the Sterile Processing Department; develops workload and productivity standards; ensures that departmental work is performed in a manner that appropriately serves patients and maintains positive guest relations.
• Develops, interprets, and implements departmental goals, policies and procedures to ensure the efficiency and effectiveness of departmental facilities, services and personnel; oversees the preparation and maintenance of department policy and procedure manuals.
• Develops, oversees and supervises departmental infection control, quality control and quality improvement programs and staff; ensures their compliance with all regulatory bodies; monitors work in progress as well as completed work to ensure process and service quality; develops and authorizes action plans when needed for improvement; responds to complaints and seeks appropriate remedies.
• Confers with ASC managers, directors, and others regarding departmental activities; responds to and resolves service issues; identifies opportunities for service expansion and/or improvement.
• Assists in the preparation of the departmental budget; monitors, evaluates and authorizes expenditures; assists in the procurement of sterile processing equipment, tools, implements, supplies and services; monitors department expenditures; plans and estimates future department costs including capital expenditures; justifies requests for equipment and personnel.
• Ensures appropriate departmental staffing; selects, assigns, trains, directs and evaluates subordinate staff; takes appropriate action on disciplinary matters; verifies and monitors staff proficiency; identifies staff development needs and oversees training and education activities as required.
• Collaborates with Clinical Nurse Educator to develop and maintain staff competencies and new hire training programs. Ensure that training, documentation and competencies meet the requirements for accreditation agencies.
• Manages, and is accountable for, the replenishment, distribution and maintenance of sterile processing equipment and supplies; ensures proper equipment function as well as timely and preventative maintenance of equipment; establishes maintenance and replacement schedules; monitors and assures the proper use of chemicals and personal safety equipment.
• Collaborates with the ASC Supply Chain Department on supply inventory and replenishment needs for surgical and procedural supplies and implants. Maintains adequate supply of products and collaborates on recalls, outdates, back orders, and substitutes.
• Ensures effective and appropriate utilization of surgical instrument tracking system as well as related administrative tools to support department operations; collects and maintains accurate data; oversees the preparation and maintenance of records and reports.
• May represent the Sterile Processing Department to individuals and groups; attends meetings and conferences; participates on committees as assigned.

Education/Experience

• Bachelor's Degree preferred
• 4+ years of prior healthcare and/or supply chain experience accepted in lieu of degree

Licenses/Certificates

• Central Sterile Processing Technician certification required.
• CPR certification per American Heart Association guidelines required within 30 days of hire.

Knowledge, Skills and Abilities

• Excellent organizational skills and effective decision making.
• Ability to work under stress in a matrixed environment prioritizing multiple demands
• Strong leadership, analytical abilities, and advanced knowledge of sterile processing.
• Function as an effective leader as well as work in a team environment.
• Communicate professionally verbally, in writing and via email.
• Intermediate Microsoft Office skills required (Word, Excel, PowerPoint, Outlook and Teams)
• Maintain excellent customer service.
• Must be able to stand and walk for long periods.
• Must appear well groomed.

Working Environment

• This position operates in a professional office and often in clinical and/or sterile environments.
• Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
• Frequent travel required up to 50% of time, within 75-100-mile radius
• Conditions include potential exposure to blood and body fluids, tissue and contagious diseases and/or potentially hazardous materials.
• Occasional lifting, up to 25 pounds required.
• Occasional pushing/pulling up to 100 pounds required.
• Occasional bending & stooping required

PHI/Privacy Level

HIPAA1