Account Specialist

• Hourly Range: $30.00 to $33.00 depending on experience.

Toshiba America Business Solutions, Inc. (TABS) is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently. As a part of Toshiba America Business Solutions, Inc. you'll be an integral partner in the success of our customers. We have an excellent opportunity for an Account Specialist located at our headquarters in Lake Forest, CA.

Summary:

Provide customer support, order management, demand fulfillment, invoicing, and processing of lease paperwork for assigned territory, dealers, or large national and global account clients. Review and ensure compliance with contracts and delivery requirements based on company practice when financial penalties are associated, as well as compliance with related JSox process controls. Advocate for accounts and TABS to ensure accurate and timely processing/ administration. Responsible for process training for dealers and clients within assigned accounts.

Responsibilities:

• Manage account base for the assigned contracts, clients, or territory.
• Review and interpret executed contracts to ensure appropriate support and service coverage is available for account base, and bridge gaps between TABS, Dealers and Clients. Coordinate and process requests for equipment.
• Review, advocate and collaborate with departments including the Demand Fulfillment Manager regarding product availability and allocation priority.
• Identify problem areas via project/account management tools and develop recommendations for corrective action within company practices.
• Review and process orders, pricing, discount equipment configuration, and invoice accuracy.
• Facilitate financial compromises amongst involved parties. Responsible for adherence with JSox controls and GAAP compliance related to order documentation, purchase order requirements, and pricing compliance within assigned account base.
• Develop course of action to ensure accounts are compliant with established contracts.
• Ensure special order requests are complete. Respond to questions as they arise to facilitate administrative processes.
• Monitor and assess dealer to client performance, disposition requests, oversee the assigned account base asset management, and escalate to appropriate resources for resolution.
• Schedule calls to ensure equipment set-up and installations are completed within contractual requirements.
• Ensure client utilizes proper supply fulfillment program, such as PageSmart, ATR, or GOLD/GSP. Make recommendations to management and implement approved corrective action as required.
• Develop/run reports in compliance with client contracts to ensure contractual performance with equipment installation, invoicing, service billing, and supply fulfillment. Leverage data to adjust processes for improved client satisfaction.
• Provide training for dealers and end user clients on proper use of TABS systems and programs. Include internal staff members as required to ensure smooth transition of contract implementation and operational execution. Facilitate communication of the execution processes internally and externally.
• Perform other duties as assigned.

Qualifications:

• Bachelor's degree or equivalent.
• 3 years of experience in a combination of the following areas at a regional or national level: account management, customer support or pre/post-sales support (order administration & demand fulfillment) and contract administration/adherence.
• May have experience in captive lease programs or project coordination/management.
• Ability to:
  • Resolve order management/invoicing/account management problems.
  • Establish positive relationships with clients.
  • Monitor situations and report/escalate issues.

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• Pet Insurance
• 401(k) plan
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation.