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Customer Service Representative (CLS)
Schaumburg, IL
Job Description
Description
Are you looking for the next step in your career path in customer service and account management? Are you looking to join a hard-working, dynamic team that is dedicated to exceeding customer expectations?The Central Life Sciences (CLS) business unit of Central Garden & Pet is dedicated to improving the health, well-being, and the protection of companion animals, economic animals, plants, stored grains and the environment. We are currently seeking aCustomer Service Representative to partner with our sales team to deliver superior customer service to his/her assigned accounts.
This career opportunity is based out of our Schaumburg, IL office. We work a hybrid schedule of Tu-Wed-Th in the office and Monday & Fridays from home. Please see our websitesandwww.centrallifesciences.comfor additional company information.
MEASURES OF SUCCESS
- Coordinate required resources to facilitate successful order fulfillment from order receipt to customer dock through accounts receivable
- Represent customer for assigned accounts throughout the organization
- Coordinate return authorization with customers
- Coordinate and administer Sales/Marketing programs, pricing, and distribution policies
- Monitor inventory requirements against customer order demand and provide customer notification late shipment/short shipment/pricing verification/product availability/ship date/arrive date
- Investigate and resolve customer claims and complaints; maintain appropriate documentation trails
- Manage and resolve customer deductions, maintain documentation for finance
- Create and update customer address book records; establish new customer profiles
- Support sales through account management, customer visits, accounts receivable
- Provide sales support, including: customer correspondence, open order reporting, inventory reporting, and customer call backs
- Coordinates monthly performance measurements for key accounts
- Participates in developing customer and department-specific process improvements
- Utilize troubleshooting and time management skills to exceed customer expectations
IDEAL CANDIDATE ATTRIBUTES
- Minimum five years of complex customer service experience required
- Superior experience with SAP or ERP experience preferred (prior implementation experience a plus) and Microsoft Office
- International experience required
- Excellent decision-making and priority setting
- Superior organizational ability and flexibility
- Strong customer orientation; participates in team culture
- Experience with quality-based management programs
- Manufacturing background preferred
WORK ENVIRONMENT
This position is based in a quiet, professional (but not stuffy!), corporate office environment. We wear jeans on Fridays and host celebratory activities throughout the year! Our office is located within the Schaumburg Corporate Center, which offers many amenities including an on-site fitness center, convenience center, deli-style restaurant, dry cleaners, hair salon, and covered parking.
BENEFITS PACKAGE & EMPLOYEE PROGRAMS
- Comprehensive Medical, Dental, and Vision Insurance
- Free Life and Disability Insurance
- Health and Dependent Care Flexible Spending Accounts
- 401k with 3% company match and annual employer discretionary contribution
- Paid vacation, holidays and sick time
- Employee Assistance Program
- Access to thousands of free online courses
- Discounts on cell phones, movie tickets, gym memberships, and more!
- Education Assistance (both college degrees and professional certifications)
- Referral Program with cash bonus
- Access to on-demand pay
- Paid parental leave
Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years. With fiscal 2023 net sales of $3.3 billion, Central is on a mission to lead the future of the Pet and Garden industries. The Companys innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger. Central is home to a leading portfolio of more than 65 high-quality brands including Amdro, Aqueon, Cadet, Farnam, Ferry-Morse, Four Paws, Kaytee, K&H, Nylabone and Pennington, strong manufacturing and distribution capabilities and a passionate, entrepreneurial growth culture. Central is based in Walnut Creek, California and has 6,700 employees across North America and Europe. Visit to learn more.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
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Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
5+ years
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