The HR Products and Platforms team is looking for a dynamic and engaging Systems Analyst to drive efficient and effective enablement of ServiceNow solutions.

You have been in an HR Technologist role for the last few years, and have 2+ years of Hands-on ServiceNow Configuration experience.

You love solving problems and finding solutions to make lives and jobs easier. You are ready to take your career into a role where you're truly building solutions. You're excited about an opportunity to expand your knowledge and experience with ServiceNow and take your expertise to the next level.

The Products and Platforms team plays a crucial role in managing and optimizing the technology capabilities of Cisco HR. We are tasked with configuring and managing multiple technology platforms, overseeing and testing updates, and ensuring that systems comply with data security and privacy requirements. We also focus on process definition, ways to improve existing systems, necessary support, and figuring out the most optimal practices and digital solutions.

• Consult with key stakeholders to identify and understand complex and ambiguous problems in all areas of the solution in relation to the business and across boundaries.
• Outline the most optimal solution across people, process, data and technology that conforms with Cisco standards.
• Research and understand the solution, impact and intersections with the HR and IT Strategic priorities.
• Provide best practices to support digital enablement
• Identify solution pain points to draw insights aligned to business strategy.

• Engage with solution architects and product owner for the analysis, design, configuration and delivery of the solution
• Recognizes business process inefficiencies and recommends improvements
• Responsible for audit/data integrity validation
• Responsible for Privacy by Design, Security, and Quality.
• Identify and triage incident requests for the module you own
• Resolve configuration / product issues as they arise
• Responsibility to participate in UAT / Go Live Testing
• Support during program launches

• Exemplify and model the Conscious Culture mindset.
• Support, celebrate and have your fellow teammates backs.
• Put the employee experience at the heart of everything we do.
• Commit to continuous improvement.
• Continue to grow together!

You're naturally curious and creative, with a strong bias towards action and results. The ability to troubleshoot, recognize patterns and understand interconnections is paramount. You're attentive to detail and have no problem grasping the broader perspective.

Must Haves

• 5+ years as a technologist (IT, HRIT, Engineering)
• 2 years experience configuring and implementing any ServiceNow Product.
• Knowledge of the HR function and processes or relevant academic coursework / professional certification programs

• Experience configuring and implementing ServiceNow HRSD
• Experience in all phases of the technology implementation lifecycle (requirements gathering, design, build, go-live, testing).
• Ability to mentor junior team members
• Strong communication skills, both written and oral
• Excellent teamwork and interpersonal skills
• Other HR Tech Experience like Workday
• Data Integrations knowledge

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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