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Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
Our Values:
Champion People - be empathetic and help create a place where everyone belongs.
Grow with purpose - Be inspired by our higher calling of improving lives.
Be Alight - act with integrity, be real and empower others.
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
Alight is Looking for a Sr. Defined Contribution Client Manager
The DC Senior Client Manager (DC Sr. CM) is the main point of contact for the client on large, complex deliverables and new product offerings. The DC Sr. CM will consult and influence decisions, leveraging their knowledge and strong understanding of clients' needs to identify new revenue growth, upsell, and cross sell opportunities. The DC Sr. CM understands the client's business strategy and works with aligned Client Leader, foundation group, legal and product development to proactively communicate Alight's point of view relative to legislative and compliance changes. The DC Sr. CM participates in strategic conversations with the client utilizing strong understanding of all Alight solutions.
Your Impact as a Sr. Defined Contribution Client Manager
* Ensure client requirements are current
* Manage complex ad hoc client projects
* Utilize expert knowledge of DC to work with the client on difficult plan issues and provide guidance on plan changes or projects
* Manage in-year revenue growth with a focus on project work and upselling existing scope
* Manage to the client contract, and preserve contract margins including SLA adherence and E&O negotiations
* Accountable for financial forecast accuracy
* Partner with Oversight & Excellence to reduce total cost to serve by identifying opportunities to reduce demand, improve delivery model cost, drive efficiency, leverage and scale
* Communicate regularly with clients at senior and executive levels of the organization on client delivery
* Collaborate with Renewal Executives and Client Leader to prepare renewal, including gauging pulse of key stakeholders and decision-makers to expand or upsell current solution offerings
* Act as subject matter expert for new product and services
Knowledge and Expertise
* Anticipates needs of client based on strong DC and client knowledge
* Identify and lead team through changes, supporting the goals of the client and Alight
* Effective communication and influencing skills on domain and technical matters, internally and externally
* Advanced management and organizational skills with ability to adapt to change
* Ability to work with and influence all areas of client delivery, and across the business, to best meet the outcomes for the client
Education
Bachelor's degree (business context preferred) or equivalent work experience required
5+ years in DC and a variety of client experiences
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subs
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.