System Support Specialist
Boston, MA  / Louisville, KY  / Indianapolis, IN  / Lee's Summit, MO  / Eagan, MN  / Rochester, NY  / Buffalo Grove, IL  / San Antonio, TX ...View All
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Posted 27 days ago
Job Description
Description

Systems Support Specialist IV

Toshiba America Business Solutions, a leader in digital technology, is seeking a System Support Specialist IV. Responsible for client application support (remote and onsite) and troubleshooting most complex technical problems related to networks, connectivity, systems, cloud applications, and workflow/business processes.

Troubleshoot and resolve systems support problems (remotely and onsite) Provide complex systems support, including but not limited to networks, interface, connectivity, Applications, Cloud, Workflow, and Scripting Provide support and training to customers and other instructional use information. Seen as an applications expert.

Perform root cause analysis of presented problems. Troubleshoot and resolve complex systems, applications, and workflow problems in the most efficient and cost-effective manner. Advise management of trends.

Monitor systems regularly to monitor uptime and application performance. Perform confirmation tests as directed. Document findings as identified and advise management of problematic areas.

Work with customers to resolve technical, application, and workflow issues. Interface heavily with customers IT personnel. Advise customers on possible solutions as required. Escalate problems that are not resolved according to the department escalation process.

Provide guidance to less senior support specialists or Technicians remotely or in the field. Ensure all related parties are aware of new information or data releases in providing effective and efficient service for customers. Stay abreast of current technology, through reading and formal training, webinars, and research. Complete required Company training as assigned.

Prepare and submit all required paperwork in an accurate and timely manner. Perform other related duties as assigned.

Experience and Education:

  • Associate Degree or equivalent. A minimum of 5 years of increasingly responsible experience in a combination of the following areas; Networking systems, systems support, interfaces, connectivity, and related software.
  • Must have demonstrated experience with information & Document Lifecycle processes, products, and services. Must also be knowledgeable in the hardware and software industry.
  • Must demonstrate comfort with installation and upgrades. Must have experience with multifunctional devices
  • Must have demonstrated experience in cloud applications, IT Infrastructure & Security, and systems integration.
  • Must have demonstrated expertise in workflows, processes, and scripting.
  • Must have the ability to travel periodically.
  • Valid Driver's License.

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:

  • Group health coverage (medical, dental, & vision)
  • Employee Assistance Programs
  • Pre-tax spending accounts
  • Pet Insurance
  • 401(k) plan
  • Company provided life insurance
  • Employee discounts
  • Generous paid holiday schedule and earned paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need reasonable accommodation because of a disability for any part of the employment process should email Accommodation Request@tabs.toshiba.com to request accommodation.

Qualifications

Education
Associates of Other (preferred)


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
5+ years
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