Systems Support Specialist IV
Toshiba America Business Solutions, a leader in digital technology, is seeking a System Support Specialist IV. Responsible for client application support (remote and onsite) and troubleshooting most complex technical problems related to networks, connectivity, systems, cloud applications, and workflow/business processes.
Troubleshoot and resolve systems support problems (remotely and onsite) Provide complex systems support, including but not limited to networks, interface, connectivity, Applications, Cloud, Workflow, and Scripting Provide support and training to customers and other instructional use information. Seen as an applications expert.
Perform root cause analysis of presented problems. Troubleshoot and resolve complex systems, applications, and workflow problems in the most efficient and cost-effective manner. Advise management of trends.
Monitor systems regularly to monitor uptime and application performance. Perform confirmation tests as directed. Document findings as identified and advise management of problematic areas.
Work with customers to resolve technical, application, and workflow issues. Interface heavily with customers IT personnel. Advise customers on possible solutions as required. Escalate problems that are not resolved according to the department escalation process.
Provide guidance to less senior support specialists or Technicians remotely or in the field. Ensure all related parties are aware of new information or data releases in providing effective and efficient service for customers. Stay abreast of current technology, through reading and formal training, webinars, and research. Complete required Company training as assigned.
Prepare and submit all required paperwork in an accurate and timely manner. Perform other related duties as assigned.
Experience and Education:
Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:
Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need reasonable accommodation because of a disability for any part of the employment process should email Accommodation Request@tabs.toshiba.com to request accommodation.