AMS & CRM Specialist
Chicago, IL 
Posted 23 days ago
Job Description

Who We Are: It all starts with purpose.

We are a purpose-driven nonprofit with a dynamic staff culture.

With a meaningful purpose, motivated staff, and excellent benefits, working here will definitely have you smiling! The ADA's headquarters is located just steps from Chicago's Magnificent Mile and close to public transportation. With more than 400 colleagues, the ADA Staff are some of the most talented people in the Chicago, Washington D.C., and Maryland area.

We were named a Top Workplace by the Chicago Tribune in 2019 and 2021! Come join our team!

Job Responsibilities:

The Customer Service Specialist is responsible for providing support to our AMS/CRM customers via multiple solutions including Aptify, Fonteva, and Salesforce. This individual must be able to work with team members to achieve a high level of customer support, maintain problem resolution databases, document resolutions, follow-up and take ownership of calls in a timely manner and be able to take problems, projects and issues through to completion while ensuring the highest level of customer satisfaction. Additional responsibilities include creating views and reports within AMS/CRM systems to assist users with needs, configuring tools to fix problems or create solutions, and keeping user permissions up-to-date.

Must Have:

  • BS/BA
  • Minimum of 3 years of experience in customer service or call center environment using an AMS or CRM solution
  • 7 years of experience in lieu of a degree
  • Excellent customer service skills
  • Proven ability to work with customers of all levels of proficiency
  • Ability to learn and support systems
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Ability to travel some to provide deskside support to state dental societies

Nice to Have:

  • Skills in Aptify, Fonteva, Salesforce, and/or SQL coding is helpful

Just a few of the benefits offered to employees:

  • Promotes Work/Life Balance
  • Hybrid Work Schedule (2-3 days from home)
  • Health insurance/ dental reimbursement plan
  • Ample Paid time off
  • 401(k)
  • Pension
  • Flexible Spending Account
  • Life insurance
  • Tuition reimbursement
  • Paid Parental Leave
  • Pet Insurance
  • Student Loan Refinance
  • 2 days off to work at a charity event of your choice

The American Dental Association is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The American Dental Association is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

EOE of Minorities/Females/Protected Veterans/Individuals with Disabilities


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3+ years
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