IT Systems Analyst

Reconcile various General Ledger and DDA accounts. Process unposted items, incoming/outgoing returns, and ACH and Zelle disputes. Work with Bank and Commercial customer accounts on Positive Pay system. Contact specific First American Bank branches or outside banking institutions when appropriate. Maintain accurate files and prepare reports as needed. Handle all internal a

Provide a high level of professional and courteous service on inbound and outbound calls. Communicate complex topics in a clear and concise manner via phone and email. Maintain good customer relations with both internal and external customers via phone and email by providing accurate product and service information, assisting with various online systems inquiries, and res