Who We Are: It all starts with purpose.
We are a purpose-driven nonprofit with a dynamic staff culture.
With a meaningful purpose, motivated staff, and excellent benefits, working here will definitely have you smiling! The ADA's headquarters is located just steps from Chicago's Magnificent Mile and close to public transportation. With more than 400 colleagues, the ADA Staff are some of the most talented people in the Chicago, Washington D.C., and Maryland area.
We were named a Top Workplace by the Chicago Tribune in 2019 and 2021! Come join our team!
Job Responsibilities:
The Customer Service Specialist is responsible for providing support to our AMS/CRM customers via multiple solutions including Aptify, Fonteva, and Salesforce. This individual must be able to work with team members to achieve a high level of customer support, maintain problem resolution databases, document resolutions, follow-up and take ownership of calls in a timely manner and be able to take problems, projects and issues through to completion while ensuring the highest level of customer satisfaction. Additional responsibilities include creating views and reports within AMS/CRM systems to assist users with needs, configuring tools to fix problems or create solutions, and keeping user permissions up-to-date.
Must Have:
Nice to Have:
Just a few of the benefits offered to employees:
The American Dental Association is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The American Dental Association is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at recruiting@ada.org.