Customer Care Support I

• Hourly range $16.00 -$17.00
• The pay range for the position (paid biweekly) is $16.00 /per hour to $17.00/per hour, depending on experience.
• Shift positions available 8:00-5:00, 9:00-6:00, or 10:00-7:00

Toshiba America Business Solutions, a leader in digital technology, is seeking a Customer Care Support I to work in the Louisville, KY office. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently. This is a temp-to-perm opportunity.

Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best

Summary: Act as a central communication point for customer care calls.

Responsibilities

• Ensure accurate information is provided as needed.
• Maintain customer relationships and generate a positive Toshiba experience.
• Handle customer calls, complaints, and questions with appropriate professionalism and etiquette.
• Perform routine account troubleshooting to ensure customer satisfaction.
• Respond to customer inquiries and problems regarding service visits, device consumption, damaged shipments, or defective products.
• Review open service activity and prioritize by the customer, time of call, and territory. Interface with appropriate staff to assist in problem resolution.
• Set up, maintain, and update customer systems/records accordingly.
• Generate reports as required.
• Perform other related duties as assigned.

Qualifications

• High School Diploma or GED
• Minimum of 1 year of experience in a combination of the order processing and customer account maintenance/support and dispatch experience
• Demonstrated experience using CRM systems preferred
• Courteous and professional telephone manner along with the ability to deal effectively with customers in a fast-paced environment with changing priorities
• Basic knowledge of Microsoft Excel and Word.

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• Pet Insurance
• 401(k) plan
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule and paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need reasonable accommodation because of a disability for any part of the employment process should email to request accommodation.