 | | DescriptionThomson Reuters is the world's leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare and media markets, ... |
| | | The CSO Data Analyst will work with call center related data ranging from: Key Performance Indicators (KPIs), call volume, staffing, average handle time, associate schedules, creating staffing plans, assessing staffing gaps, analyzing staffing variances, providing suggestions to achieve service levels, and other call intell ... |