The Salvation Army

Position Description

Decatur Corps

Position Title: Case Manager

Job Summary: Provide case management services to clients to include, but not limited to: reviewing intake material for accuracy, assessing client needs, case plan development and compliance, act as a liaison to community resources, provide referrals to appropriate agencies, arrange for client transportation

Report To: Social Services Ministry Director

Supervises: Pantry Volunteers

Qualifications:

• Candidates must have a passion for fulfilling the mission of The Salvation Army
• Candidates must successfully pass the pre-employment background inquiry and annual motor vehicle check with a valid driver's license

Education:

• Bachelor of Science degree in social work, sociology, criminal justice or other related field. In lieu of a degree, candidates with a minimum of four years' experience in social work or case management with a social service organization will be considered.

Skills:

• Team player, self-starter, and perform well with minimal supervision.
• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Ability to follow policies and procedures, holding others accountable to the same.
• Strong written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Demonstrated awareness of budget resources and cost control and budget compliance.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, and Internet HMIS Service Point is highly desired along with Excellent oral and written communication skills.
• Must be able to workdays, evenings, weekends, and holidays as necessary. Especially in emergent situations.
• Familiarity with local resources, Continuum of Care and homeless service providers.

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of Christ. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Essential Responsibilities:

• Must be able to supervise both kitchen and pantry volunteers in a pleasant and productive manner.
• Oversee operations of the Decatur Corps Food Pantry
• See that all food both donated and purchased is unloaded, sorted, and stored properly Ensure that food is handled properly.
• Fill food boxes in preparation for distribution.
• Work with Social Services Director and Assistant Director to set up and maintain a client choice food pantry, including a diabetic friendly section.
• Participate in community food drives including but not limited to the October WSOY, Community Food Drive, Mail Carrier Food Drive in May, and others that may benefit The Salvation Army pantry.
• Be familiar and knowledgeable of community food resources including food banks.
• Conduct client intake interviews to determine eligibility for programs or agency referrals.
• Ensure that all clients have access to a case manager through appointments and walk-ins:
• Establish first contact within appropriate time frame.
• Meet with clients weekly or as otherwise determined.
• Attempt to meet for discharge planning.
• Document client information and progress through HMIS Service Point, SIMS by WellSky, or another required database.
• Record, track, and submit statistical information as scheduled to maintain compliance with DHS, HUD, United Way, FEMA, and The Salvation Army.
• Determine client eligibility.
• Act as an advocate for clients when needed.
• Maintain all client records ethically and confidentially.
• Attend conferences, seminars and staff meetings as directed.
• In administering programs, uphold the policies, goals and mission statement of The Salvation Army.
• Maintain positive work atmosphere through appropriate conflict management, courteous demeanor, and professional and appropriate communication practices.
• Assist with Seasonal Programming
• Maintain compliance in The Salvation Army's "Safe from Harm" Certification.
• Other duties as assigned by Director or Corps Officer

Position Ranking:

Regular Full Time, Non-Exempt

Physical Demands/ Work Environment:

Position is required to do basic business and office work. In order to successfully perform the essential functions of this position, the individual is regularly required to talk and listen, stand, walk, sit, use hands to finger, handle or feel. Individual must be able to reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl and talk or hear. Individual must also be able to lift up to fifty pounds. The use of Office and Computer Equipment is necessary. Vision abilities will require close vision. Work may be performed indoors and occasionally require outdoors to attend meetings or see employee's. There is low to moderate noise level for this position.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.