Position Highlights:

• Position: Application Analyst III
• Location: Skokie, Arlington Heights, Warrenville (flexible)
• Full Time, Monday-Friday
• Hours: Days - Hybrid Onsite/Remote
• Required Travel: Potential travel between sites as needed
• On-Call: Rotation

What you will do:

Customer Service

• Acts as a liaison between customers, IT teams and vendors. Collaborates with functional and technical stakeholders at various levels.
• Leads and participates in meetings with stakeholders.
• Listens to customers and serves as an expert technical resource for Endeavor Health to address and resolve business problems.
• Works with functional teams to inform and educate them on new process and/or enhancements and seeks input regarding future enhancements.
• Seeks opportunities for continuing education, by attending seminars, conferences, webinars, and networking with peers.
• Participates in process improvement initiatives and measurement.

Support and Maintenance

• Leads or participates in all phases of the software development lifecycle; identifies business needs, designs, builds, implements, documents and trains business solutions based on current and future technologies.
• Ensures all IT application systems function optimally and ensures accurate, reliable, and timely compliance with business needs, strategies, internal/external policies and regulations.
• Uses industry standard and innovative methodologies to effectively troubleshoot functional, performance, connectivity, integration, security or utilization issues.
• Understands Workday specific functions, configurations, reporting, integrations and security.
• Documents incidents, requests, projects, knowledge and change control IT and organizational procedures in accordance with organizational standards.
• Writes and controls essential project documents such as requirements, project charters, functional specifications, designs, test plans.
• Advises management of potential problems, status of current systems, and suggestions of requirements for improvements on an ongoing basis.
• Adheres to policies, procedures, and standards to meet all regulatory requirements, as well as currently accepted legal standards.
• Provides on-call support as required.

Project Management and Other Responsibilities

• Leads or participates in project plan development and execution.
• Provides team and management updates on project status and moves to make suggestions in timely manner to ensure projects are on time.
• Leads or participates in review, assessment, design, development, testing, and training of new releases or new application implementations.

What you will need:

Education, Experience and/or Skills Required:

• Bachelor's Degree with three years previous experience in IT or relevant business area; or minimum of seven years of relevant IT experience
• Must have one or more Workday certifications such as HCM, FIN, SCM, security or integrations.
• Experience implementing or supporting Workday.
• Excellent written/oral communication skills
• Ability to work effectively with diverse groups of people.

Unique or preferred skills:

• Advanced knowledge in and experience supporting Workday FIN and SCM
• Experience or certification in project management, Agile, Scrum, and ITIL
• Healthcare technology experience including HL7 and Epic knowledge is helpful but not required.
• Advanced MS Excel, scripting, XML, SQL, JavaScript, FTP knowledge