Purpose of the Job

As a Research Program Manager, you will be leading the process management aspect of our client's brand and perception tracker. This program will serve as our client's consistent drumbeat of internal and external advertiser signals, synthesized from quantitative tracking research, qualitative customer interviews, secondary social and share of voice research and first party search data.

The Research Program Manager will be working closely with researchers across the Global Market Insights team and internal stakeholders to ensure the effective delivery of the tracking program that meet internal quality rigor and are aligned to research briefs. Additionally, you will be working with vendors, ensuring timelines are met and key progress metrics are reported.

The Research Program Manager's primary responsibility is to ensure all workstreams are operating seamlessly and working together to tell a single narrative for our client.

This position will be based remotely in Canada.

Key Responsibilities

• Program & Process Management:
• Managing program timelines with internal teams, internal stakeholders and external vendors
• Develop and manage project plans and artifacts to monitor program progress, stakeholder and partner updates
• Develop, update and maintain processes, process documentation and workflows
• Ensure smooth fieldwork for survey portion (i.e. hitting weekly quotas, sample quality guardrails in place and utilized, fielding happening on schedule, etc.)
• Assist in defining, developing and managing program/project management controls and processes necessary to add structure and efficiency to overall project execution
• Communication & Coordination:
• Update and maintain internal project/program websites and documentation
• Develop, update and maintain communication plan
• Draft research snippets, newsletters and other communication materials
• Ensure all workstreams (survey, first party search, and secondary share of voice) are operating smoothly and working together to meet broader project timelines
• Manage research vendor communications to ensure project milestones and ad hoc requests are delivered on time
• Research & Analysis:
• Deliver stakeholder analysis and data requests
• Provide initial data analysis and insights on research
• Coordinate complex analysis requests with internal research leads and external vendors Provide perspective on technical areas related to research (i.e. sampling strategy, quotas, sample size, etc.)
• Analyze sample quality, blend, and distribution across markets and waves of research
• Help tie findings across workstreams to align on a single narrative for our client
  

Knowledge, Skills + Experience

• 8+ years of experience driving research projects from ideation to implementation, with a strong focus on managing complex and global B2B initiatives
• Research project management experience in both quantitative and qualitative market research methodologies
• Experience in project managing multi-country market research projects
• Creating workstream processes, project documentation and communication
• Maintaining timeline and communications strategy across multiple workstreams feeding into a broader program (i.e. survey, secondary research, and first party data)
• Data analysis and analytical skills
• Experience in B2B research including sampling and quality management a plus
• Analytical experience in a marketing environment a plus
• Must be legally authorized to work in Canada without the need for current or future employer sponsorship
  
  

Your application will be reviewed by a member of our Recruiting Team and we'll reach out to you directly if there's a fit for the position. We're using video conferencing software to conduct many of our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.

Apply Now