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Assistant General Manager
Chicago, IL
Job Description
Assistant General Manager
Job Description
The Assistant General Manager (AGM) functions in conjunction with and in the short-term absence of the General Manager (GM) as the professional-in-charge of the specific asset(s) under management. The AGM is responsible for all aspects of client and tenant satisfaction. Of specific importance is working with the GM in achieving stated financial results (NOI and cash flow) and operating objectives (leasing, capital improvements, system enhancements, tenant satisfaction, operating expense control, etc.).
Responsibilities:
Work alongside the General Manager onsite to assist in managing a commercial office asset. Multi-tasking and flexibility are essential skills needed in this role.
Creating strategic and collaborative solutions
Individuals who see the big picture, acts decisively, and focuses on creating an energized and collaborative environment. As an Assistant General Manager, you will contribute to the establishment and refinement of work quality, cultural initiatives and best practices to drive results as a team. You will also contribute to developing successful, diverse teams through inclusive and thoughtful means of communication. Success will be measured by your ability to develop winning strategies for project execution.
You are people focused, seeking out and understanding the needs, perspectives and motivations of clients and team members alike. Your ability to manage client and vendor relationships will allow for seamless conflict resolution, account maintenance, and overall development of client relationships
Specific Job Functions:
Administrative/Reporting/HR:Oversee completion of monthly, quarterly and annual owner's reports.
Notify tenant of special projects (i.e. building shutdown), emergencies, or other requests.
Assist in completing the Operations Audit.
Conduct staff meetings and participate in Security and Janitorial meetings.
Oversee Property Associate position.
Develop performance objectives and perform mid-year and year-end performance reviews for all.
Maintain all personnel folders.
Approve all timesheets, distribute checks, and file payroll registers.
Oversee hiring process.
Financial & Accounting:Assist with the completion of annual budget, income and expense, and capital improvement plan.
Create annual escalations, quarterly escalation accruals and lead annual reconciliation process.
Oversee monthly accruals, work with accountant on monthly/quarterly reporting requirements.
Oversee achieving annual budgeted revenue, operating and capital expenses.
Create timely and accurate reporting (monthly, quarterly)
Assist in completing financial audits.
Tenant Relations:Distribute annual tenant survey and perform follow-up as necessary.
Build and maintain tenant relations with key contacts.
Assist in managing tenant option rights and information.
Operations / Security Life Safety:Oversee and work with Security Director in security oversight of the building.
Coordinate with the Security Director to schedule fire drills and communicate to tenants regarding life safety issues.
Manage building contracts and vendors to maintain Class-A operations.
Perform Monthly/Quarterly property inspections.
Contracts/Agreements:Prepare and review contracts.
Ensure all legal agreements have been fully executed by tenant and ownership.
Assist General Manager with the Real Estate Tax protest process.
Job Qualifications, Education and Experience:
Minimum of three (3) years of commercial real estate or property management experience
Bachelor's degree from an accredited institution preferred, preferably in Business Administration, Accounting, Finance, Operations, or equivalent
Experience preparing budgets, CAM reconciliations, and other types of related financial reports is required
Experience using a property management accounting platform, such as Yardi, Kardin or MRI is required
Ability to effectively present information and respond to questions from senior level management, clients, tenants, vendors, peers, and the public.
A relationship builder
Both verbal and written communication skills are vital, and of course you'll be good at establishing relationships with all levels of the organization & external clients.
Tech minded
The real estate industry is consistently changing with technology. You'll need to make technology work to your advantage. You must demonstrate proficiency in the use and application of technology tools and continually seek opportunities to develop your skillset.
An achiever
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Description
The Assistant General Manager (AGM) functions in conjunction with and in the short-term absence of the General Manager (GM) as the professional-in-charge of the specific asset(s) under management. The AGM is responsible for all aspects of client and tenant satisfaction. Of specific importance is working with the GM in achieving stated financial results (NOI and cash flow) and operating objectives (leasing, capital improvements, system enhancements, tenant satisfaction, operating expense control, etc.).
Responsibilities:
Work alongside the General Manager onsite to assist in managing a commercial office asset. Multi-tasking and flexibility are essential skills needed in this role.
Creating strategic and collaborative solutions
Individuals who see the big picture, acts decisively, and focuses on creating an energized and collaborative environment. As an Assistant General Manager, you will contribute to the establishment and refinement of work quality, cultural initiatives and best practices to drive results as a team. You will also contribute to developing successful, diverse teams through inclusive and thoughtful means of communication. Success will be measured by your ability to develop winning strategies for project execution.
You are people focused, seeking out and understanding the needs, perspectives and motivations of clients and team members alike. Your ability to manage client and vendor relationships will allow for seamless conflict resolution, account maintenance, and overall development of client relationships
Specific Job Functions:
Administrative/Reporting/HR:Oversee completion of monthly, quarterly and annual owner's reports.
Notify tenant of special projects (i.e. building shutdown), emergencies, or other requests.
Assist in completing the Operations Audit.
Conduct staff meetings and participate in Security and Janitorial meetings.
Oversee Property Associate position.
Develop performance objectives and perform mid-year and year-end performance reviews for all.
Maintain all personnel folders.
Approve all timesheets, distribute checks, and file payroll registers.
Oversee hiring process.
Financial & Accounting:Assist with the completion of annual budget, income and expense, and capital improvement plan.
Create annual escalations, quarterly escalation accruals and lead annual reconciliation process.
Oversee monthly accruals, work with accountant on monthly/quarterly reporting requirements.
Oversee achieving annual budgeted revenue, operating and capital expenses.
Create timely and accurate reporting (monthly, quarterly)
Assist in completing financial audits.
Tenant Relations:Distribute annual tenant survey and perform follow-up as necessary.
Build and maintain tenant relations with key contacts.
Assist in managing tenant option rights and information.
Operations / Security Life Safety:Oversee and work with Security Director in security oversight of the building.
Coordinate with the Security Director to schedule fire drills and communicate to tenants regarding life safety issues.
Manage building contracts and vendors to maintain Class-A operations.
Perform Monthly/Quarterly property inspections.
Contracts/Agreements:Prepare and review contracts.
Ensure all legal agreements have been fully executed by tenant and ownership.
Assist General Manager with the Real Estate Tax protest process.
Job Qualifications, Education and Experience:
Minimum of three (3) years of commercial real estate or property management experience
Bachelor's degree from an accredited institution preferred, preferably in Business Administration, Accounting, Finance, Operations, or equivalent
Experience preparing budgets, CAM reconciliations, and other types of related financial reports is required
Experience using a property management accounting platform, such as Yardi, Kardin or MRI is required
Ability to effectively present information and respond to questions from senior level management, clients, tenants, vendors, peers, and the public.
A relationship builder
Both verbal and written communication skills are vital, and of course you'll be good at establishing relationships with all levels of the organization & external clients.
Tech minded
The real estate industry is consistently changing with technology. You'll need to make technology work to your advantage. You must demonstrate proficiency in the use and application of technology tools and continually seek opportunities to develop your skillset.
An achiever
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3 years
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