Customer Service Agent, Air Import - Job at Advantage Technical in Wood Dale, IL

Customer Service Agent, Air Import

Wood Dale, IL

Posted 3 days ago

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Job Description

Customer Service Agent, Ocean Import

Classification: Non-Exempt, Temp-to-Hire

Location: Wood Dale, IL (onsite)

Working Hours: 8:00 am- 5:00 pm

We offer:

* A temporary position with the opportunity to learn valuable skills and gain experience in the logistics industry

* Competitive pay of $20 - $22 per hour

* Periodical performance review with potential raises based on performance

* Opportunity to convert to a full-time employee position

* A collaborative and supportive work environment.

Overview:

A global logistics company is seeking a Customer Service Representative at their Ocean Import operations. The Customer Service Representative is responsible for managing import shipments via ocean freight, providing exceptional customer service to clients, and ensuring compliance with all relevant regulations and procedures.

In this role, you will gain valuable skills in logistics operations to process the smooth and efficient movement of goods across international borders as well as provide excellent customer service. Ideal candidates have background in customer service or good communication skills. No industry (logistics/ freight forwarding) experience is required.

Essential Duties and Responsibilities Include but not are Limited to:

* Communicate with clients to gather shipment details and requirements.

* Coordinate with carriers, vendors, and internal teams to ensure timely and accurate processing of import shipments.

* Prepare and submit documentation for customs clearance and regulatory compliance.

* Track shipments and provide status updates to clients as needed.

* Address and resolve customer inquiries, issues, and complaints in a professional and timely manner.

* Collaborate with colleagues to continuously improve processes and enhance customer satisfaction.

* Maintain accurate records and documentation in accordance with company policies and industry standards.

* Other duties requested by Management.

Qualifications:

* Previous experience in customer service roles and/or excellent communication and interpersonal abilities.

* Strong attention to detail and organizational skills.

* Ability to multitask and prioritize tasks effectively in a fast-paced environment.

* Proficiency in Microsoft Office Suite.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

About Advantage Technical

With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit .

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Job Summary

Company

Advantage Technical

Start Date

As soon as possible

Employment Term and Type

Regular, Full Time

Salary and Benefits

$20.00-$22.00

Required Experience

Open