Essential Duties and Responsibilities

• Is responsible for patient care. Rooms and collects patient assessment data. Administers medications and performs other patient care procedures as directed and according to established criteria. Assists physicians during treatment, testing, refractometry and examinations. Performs retinoscopy, refractometry, A/B scans, photography, fluorescein angiography, corneal/disc topography, assists in surgery, low vision evaluations, visual fields, and applanations. Maintains timely flow of patients. Provides patient and family education. Documents patient care and related information. Responds to incoming telephone calls. Performs telephone triaging of patients. Follows up on patient care as needed. Reviews and maintains charts. Participates in QA & I. May be required to work alternate shifts and weekends. Performs other duties as assigned.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

High School diploma.
Prefer education as a paraprofessional in ophthalmology or optometry.

Certification and Licensure

Certified by JCAHPO as a technician required.

Skills and Abilities
Good interpersonal/communicative skills needed.
Special Physical Demands

While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move patients/equipment. Good eye/hand coordination and manual dexterity needed.

Level of Supervision

N/A

Supervises

This job has no supervisory responsibilities.