At Diversified, we don't just follow tech trends - we set themby leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

• Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
• Building the first transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
• Engineering the first high-density pixel canvas to display HD content at that scale for the LED Display in Times Square, NY
• Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

Founded in 1993, we're a global organization serving local needs with associates worldwide. Learn more at and follow us on and .

What part will you play?

This position provides operational and technical support of installed Audio Visual equipment and systems located within huddle spaces, meeting rooms, boardrooms, executive spaces, divisible conference rooms, collaboration rooms, auditorium and open areas.

What will you be doing?

Working knowledge or strong ability to provide technical support for: Advanced AV Systems, Display technologies from Samsung including Samsung Magic Info, Microsoft Surface Hubs, Microsoft Teams based devices such as Crestron Flex, Room booking systems, Biamp Audio (Program and Speech, DSP based systems; Projection and Display Devices; Video Wall Display Systems; Digital Signage Systems; Streaming, Webcasting, Wireless Microphones / RF Systems; PTZ Wall Cameras and Crestron XIO, Dante Domain Manager

• Respond to escalated 3rd level customer support issues.
• Working within a support desk environment with ability to document and follow through on executing outstanding service tickets.
• Conduct regular system checks and Preventative Maintenance visits / reports to identify trends, improvements, and ongoing issue resolution through manufacturer.
• Ongoing Daily/weekly preventative maintenance visits and reporting to the Service Team to ensure equipment and customized space functionality is ready for use.
• Work with manufacturers to develop relationships related to equipment servicing (technical support, securing return authorizations, complete repair/replacement functions required to resolve customer issues)
• Identifying defective or failed equipment and take ownership to resolution, escalation, replacement of spares and updating asset inventories.
• Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems.
• Provide an accurate diagnosis of faults, removal, repair, test, implementation and operation of all aspects of audio visual, video conference, display and presentation technologies.
• Participate in and drive continuous improvement activities across AV technologies and collaborate with client's business technology team to improve/evolve technology solutions.
• Provide customer with an elevated level of AV tech competencies & support
• Develop an on-going customer relationship, resulting in future customer loyalty

Physical Working Environment:

• Client Site, Office Building, located downtown Toronto. Reporting to site daily.

What do we require from you?

Education/Certifications:

• High School graduate.
• A two-year diploma from a Technical School, or equivalent experience.

Required/Desired Knowledge, Experience and Skills:

• CTS certification from AVIXA + manufacturer certs (Evertz, Biamp, Crestron, Microsoft, Samsung, Magic Info)
• Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
• Preference given to 3-5 years of experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections.
• Competencies in Microsoft Teams, Surface Hub, and video IPTV, Streaming, Webcasting products.
• Understanding of AV Networking, System Administration, and backend AV system. Desired.
• Competencies in Crestron control systems (trouble shooting, basic communication concepts and protocols).
• Must be able to be very client facing and work with high level executives in high pressure meeting situations.

To learn more about becoming part of the Diversified team, visit us at or email us at .

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at .

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

• Chicago, IL, USA