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System Liaison, Lead
Naperville, IL
Job Description
Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.
Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!
Ideal candidates will have leadership experience and strong SQA/ BAT experience.
JOB SUMMARY: Oversees day to day operations for a team of UAT System Liaisons responsible for supporting system/user issues, coordinating projects and system testing by serving as the resource for the department. Provide ownership for developing, organizing, analytics and coordinating user testing activities as well as training the trainer. Ensures day to day operations within the team are in line with the company wide goal of delivering the highest quality product to the client.
JOB ROLES AND RESPONSIBILITIES:
1. Oversee all systems User Acceptance Testing activity relating to Negotiation services products and platforms.
2. Support existing products and services by acting as an agent for problem and operational issue resolution, serving as the secondary liaison between department and IT team and provides expertise as needed.
3. Ensure all process rules are followed by the team, all production and QA goals are met, and all team deliverables are reported within defined timelines
4. Responsible for maintaining team standards for preparation and execution of testing plans
5. Responsible for as maintaining the master regression test matrix and providing prioritization feedback that accounts for the activities of all three Agile teams.
6. Responsible for coordinating testing of new releases for designated system for completeness and accuracy, identify and report issues and defects and coordinate with training department for staff training.
7. Ensure that the team of UAT System Liaisons stay current with all process changes in the business areas that are being audited and that QA process rules are updated accordingly.
8. Actively coach and mentor staff. Enable UAT System Liaisons to maintain a high level of subject matter expertise in all team audit processes.
9. Ensure all team documentation is accurate and up to date.
10. Collaborate, coordinate, and communicate across disciplines and departments.
11. Ensure compliance with HIPAA regulations and requirements.
12. Demonstrate Company's Core Competencies and values held within.
13. Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk Role.
14. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
2. Support existing products and services by acting as an agent for problem and operational issue resolution, serving as the secondary liaison between department and IT team and provides expertise as needed.
3. Ensure all process rules are followed by the team, all production and QA goals are met, and all team deliverables are reported within defined timelines
4. Responsible for maintaining team standards for preparation and execution of testing plans
5. Responsible for as maintaining the master regression test matrix and providing prioritization feedback that accounts for the activities of all three Agile teams.
6. Responsible for coordinating testing of new releases for designated system for completeness and accuracy, identify and report issues and defects and coordinate with training department for staff training.
7. Ensure that the team of UAT System Liaisons stay current with all process changes in the business areas that are being audited and that QA process rules are updated accordingly.
8. Actively coach and mentor staff. Enable UAT System Liaisons to maintain a high level of subject matter expertise in all team audit processes.
9. Ensure all team documentation is accurate and up to date.
10. Collaborate, coordinate, and communicate across disciplines and departments.
11. Ensure compliance with HIPAA regulations and requirements.
12. Demonstrate Company's Core Competencies and values held within.
13. Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk Role.
14. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
JOB SCOPE: Incumbent works under minimal direction and uses independent judgment to maintain the highest standard for all aspects of the UAT process, mentors staff, identifies issues, trends & opportunities for improvement. Works with UAT team on problems and recommend action plans and evaluating testing results on projects to ensure system stability and a reliable cadence to systems QA. Work is varied and complex, requiring the individual to use a broad range of knowledge gained through prior experience. This position handles the more complex issues, influences testing strategy both FNX Agile SDLC; and works with internal and external sources to complete objectives.
As an Equal Opportunity Employer, the Company will provide equal consideration to all employees and job candidates without regard to sex, age, race, marital status, sexual orientation, religion, national origin, citizenship status, physical or mental disability, political affiliation, service in the Armed Forces of the United States, or any other characteristic protected by federal, state, or local law. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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