Field Service Engineer II

For over 40 years, Shared Medical Services has been building on our strong foundation with our team of over 350 industry professionals who are deeply committed to our customers. We have achieved this long-lasting success through our commitment to state-of-the-art equipment, delivering unmatched customer service, and our experienced and professional team. We call this the SMS Difference!

As an employee-owned company, Shared Medical Services continues to be a well-respected, trusted, and proven provider of specialized medical imaging solutions.

We are seeking a professional and reliable Field Service Engineer to join our team. This position will be responsible for servicing multiple mobile MRI units out in the field. Training will be located at headquarters in Cottage Grove, WI. Training can be up to 1 year based on previous experience. Temporary relocation assistance will be provided.

Responsibilities:

• Perform preventative maintenance, necessary repairs and calibration on mobile MRI imaging equipment

Qualifications:

• Associates degree or higher level in biomedical or electrical engineering or equivalent experience
• Ability to travel as necessary
• Successfully pass a pre-employment (post offer) background check, urine drug screen and physical

Benefits:

• Medical, Dental and Vision Insurance
• Retirement Plans: 401K and Employee Stock Ownership Program (ESOP)
• Paid Vacation
• Paid Holidays
• Flexible Spending (Medical and Dependent Care)
• Life and AD&D Insurances
• Short and Long-term Disability Coverage
• Paid lodging and per diems for any overnight stays

CLEAN COMMITMENT: Shared Medical Services has standard practices for a clean mobile environment and infection control policies and procedures for all patients. EVERY PATIENT. EVERY DAY.

SHARED MEDICAL SERVICES
209 Limestone Pass
Cottage Grove, WI
An Employee Owned Company
Equal Opportunity/Affirmative Action Employer

GENERAL SCOPE OF WORK: Under the general direction of the Engineering Service Manager, the Field Service Engineer II provides preventative maintenance, calibration, and repair of medical imaging equipment. Delivers quality service and maintains equipment uptime to ensure high customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Performs necessary repairs, calibrations, troubleshooting and preventative maintenance for assigned customer sites.
2. Relies on extensive experience and judgment to plan, manage, and accomplish company goals.
3. Works independently to manage time and multi-task with limited supervision.
4. Responsible for management of customer sites including maintenance of service records and schedules, tracking and coordinating preventative maintenance and ensuring highest level of quality in delivery of customer service.
5. Assesses equipment performance and works with service vendors to ensure quality and maximum up time.
6. Provides solutions to problems to ensure continued company growth.
7. Manages administrative functions including maintaining expenses, parts inventory and timely completion of field service reports and other necessary paperwork.
8. Maintains all company assigned assets including company car, phone, laptop, tools and test equipment in compliance with company policies.
9. Performs additional duties as required.

POSITION QUALIFICATIONS

EDUCATION, CERTIFICATIONS AND LICENSES:

1. Associates degree or higher level in biomedical or electrical engineering or equivalent experience
2. Must possess valid Driver's License with acceptable motor vehicle record

SPECIFIC REQUIREMENTS:

1. Ability to travel as necessary, estimated 95%
2. Strong mechanical/technical aptitude
3. Strong organization, time management, analytical and problem-solving skills
4. Responsible for following and adhering to TJC/SMS Quality Standards
5. Must be independent and highly motivated
6. Must exercise discretion and common sense in handling confidential information
7. Must be able to be objective and separate personal relationships with team members from business
8. Must be flexible, reliable and demonstrate sound judgment and initiative
9. Must have excellent communication skills and be able to interact with client personnel and SMS team members in an autonomous, responsible, professional and ethnical manner
10. Must be able to function effectively in a team-oriented environment
11. Must be willing and able to train and assist other team members as necessary
12. Must have a general understanding of all applicable policies and regulations
13. Must complete paperwork, documentation and administrative tasks per company policy and procedure
14. Windows/Microsoft Office experience and comprehension

PHYSICAL REQUIREMENTS:

1. Sits, stands, and walks intermittently throughout the day
2. Squats or kneels and lifts objects from ground occasionally
3. Full extension of arms above head and in front of body
4. Frequently lifts and carries weight of up to 50 pounds
5. Must be able to push/pull up to 100 pounds
6. Occasionally lifts weights of up to 100+ pounds
7. Must possess good balance

WORKING CONDITIONS:

1. Work is primarily performed in service shop or mobile unit
2. Exposure to inclement weather when driving
3. Work environment has artificial lighting, with some daylight from windows or doors
4. May have exposure to radiation or magnetic field
5. Possible exposure to blood, body fluids, or tissues from working inside trailer