International Relocation Assistant Job Opening at SIRVA in Westmont, IL

SIRVA is one of the largest trucking companies in the US. With over $1.7B in revenue in 2010, SIRVA is the 13^th largest For-Hire Carrier in the United States, according to Transport Topics Magazine.

SIRVA, Inc. is a leading worldwide provider of relocation and moving solutions. We conduct more than 300,000 relocations every year, transferring corporate and government employees and moving individual consumers. With more than 2,300 employees and an extensive network of agents and other service providers, SIRVA operates in more than 150 countries. SIRVA's brands include Allied, Allied International, Allied Pickfords, Allied Special Products, DJK Residential, Global, northAmerican, northAmerican International, SIRVA Mortgage, SIRVA Relocation and SIRVA Settlement.

SIRVA provides the best mobility experience at the lowest total cost. We do this by our unparalleled performance, driven by our unique approach which is a result of proven experience. Our 15 years of fixed fee experience, exceptional van line heritage, and strong global presence are key factors in the foundation of our unique experience. Due to this foundation, we approach the business differently than others. Our exceptional approach in supply chain management, governance, risk management, process improvements, and more, results in our superior service and performance. And ultimately, SIRVA's superior service and performance drives our high customer satisfaction.

Our exceptional performance is continuously recognized. In 2009, SIRVA placed as one of the top three providers in 21 out of 24 areas surveyed in the Trippel Survey & Research LLC, Eighth Annual Relocation Managers Survey: Relocation Management Company Industry.

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!

The successful individual will leverage their knowledge and experience in (function or business) to...

• Documentation Handling: Responsible for arranging all shipping documents & processing with Customers, Agents, Vendors and Port Brokers. Required to fax, email or mail completed standard forms. (30%)
• Shipment Tracing: Update SCAN and GlobalCom tracking systems daily and process shipment prompts. Prompt will inform you of what next steps are in the process. (40%)
• Keep Customers, Agents, Vendors and Port Brokers informed of status changes in a timely manner. (20%)
• Assist IRC with resolving shipment issues as required. (I.e. missing documentation, delayed shipments, etc.) (10%)

The accomplished individual will possess...

• HS Degree
• Undergraduate Degree Preferred
• Ability to speak multiple languages a plus, English speakers a must
• Proficient in Microsoft Office applications (Excel, Word, Outlook)
• Ability to prioritize and handle multiple tasks
• Excellent organization skills
• Attention to detail
• Goal Oriented
• Excellent Communication skills both oral and written
• Ability to work successfully in a team environment where work direction will be provided by multiple people (Matrix Environment)
• 1-2 Years of customer service or transportation experience preferred