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Export Customer Service Associate - Niles, IL Job Opening at Grainger in Niles, IL
| [Position No Longer Available] |
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| Position: | Export Customer Service Associate - Niles, IL |
| Company: | Grainger |
| Job Location(s): | Niles, IL |
| Start Date: | As soon as possible |
| Employment Term: | Regular |
| Employment Type | Full Time |
| Starting Salary Range: | |
| Required Education: | Associate Degree |
| Required Experience: | 1 to 2 years |
| Required Security Clearance: | None |
| Related Categories: | Customer Service - General |
Position Description
Job Posting Title
Export Customer Service Associate - Niles, IL
Work Location(s) |
US-IL, NILES |
Requisition Number
51542499
Company Information
Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions.
Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels.
As part of a high-performing team, you'll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies to work for!
Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels.
As part of a high-performing team, you'll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies to work for!
Position Description
The Export Customer Service Associate will have responsibility to provide superior customer service by focusing on the individual needs of each customer, directly or through the support of other team members, promoting long-term customer relationships and customer loyalty.
Builds strong customer relationships, loyalty and retention.
* Diligently complies with Grainger export policies / procedures and government export regulations.
* Enters export quotes and orders into SAP system compatible to the company's product offering and foreign market suitability, ensuring unique foreign country-specific destination requirements are satisfied. Flawless execution of order entry directly affects the Export Documentation produced, ensuring uninterrupted customs clearance at the foreign destination.
* Assists customers in the selection of Grainger products(s) while ensuring foreign electrical requirements are met.
* Determine hold for complete lead times for product availability to single export fulfillment DC and coordinate with Field Inventory Specialists (FIS) to meet delivery requirements. Continually apprise customers of any delays in product availability due to vendor rescheduling.
* Determine the most cost-effective, efficient, and competitive overseas transportation method utilizing selected Freight Forwarders/Carriers specializing in specific foreign market lanes.
* Coordinate International logistics with Freight Forwarders/Carriers and obtain advance bookings.
* Applies International credit and pricing procedures to meet customer expectations while minimizing financial risk for the organization. Utilize payment in advance, Sight Drafts and Letters of Credit.
* Maintain all documents related to the export transaction including but not limited to: quote request, quote confirmation, Purchase Order, Commercial Invoice, Certificate of Origin, NAFTA, Consular Invoices, Export Packing List, Shipper's Letter of Instruction, Certificate of Compliance and/or Conformity, Air and Ocean Bills of Lading, Hazardous Materials Declarations, Shipper's Export Declaration and corresponding proof of Electronic AES Filing.
* Addresses customer concerns, service failures, and resolve issues resulting from foreign customs delays.
Bi-Lingual Spanish abilities is requried.
Builds strong customer relationships, loyalty and retention.
* Diligently complies with Grainger export policies / procedures and government export regulations.
* Enters export quotes and orders into SAP system compatible to the company's product offering and foreign market suitability, ensuring unique foreign country-specific destination requirements are satisfied. Flawless execution of order entry directly affects the Export Documentation produced, ensuring uninterrupted customs clearance at the foreign destination.
* Assists customers in the selection of Grainger products(s) while ensuring foreign electrical requirements are met.
* Determine hold for complete lead times for product availability to single export fulfillment DC and coordinate with Field Inventory Specialists (FIS) to meet delivery requirements. Continually apprise customers of any delays in product availability due to vendor rescheduling.
* Determine the most cost-effective, efficient, and competitive overseas transportation method utilizing selected Freight Forwarders/Carriers specializing in specific foreign market lanes.
* Coordinate International logistics with Freight Forwarders/Carriers and obtain advance bookings.
* Applies International credit and pricing procedures to meet customer expectations while minimizing financial risk for the organization. Utilize payment in advance, Sight Drafts and Letters of Credit.
* Maintain all documents related to the export transaction including but not limited to: quote request, quote confirmation, Purchase Order, Commercial Invoice, Certificate of Origin, NAFTA, Consular Invoices, Export Packing List, Shipper's Letter of Instruction, Certificate of Compliance and/or Conformity, Air and Ocean Bills of Lading, Hazardous Materials Declarations, Shipper's Export Declaration and corresponding proof of Electronic AES Filing.
* Addresses customer concerns, service failures, and resolve issues resulting from foreign customs delays.
Bi-Lingual Spanish abilities is requried.
Position Requirements
Associates degree or some college required.
Work hours will be 10:30 to 7:PM M-F
* Minimum 1-2 years customer service and order entry experience.
* Excellent interpersonal skills to work closely with customers and all cross-functional areas.
* Attentive to detail and ability to manage multiple tasks.
* Works effectively with others in a team based environment to accomplish organizational goals and to identify and resolve problems.
* Experience identifying potential problems and offering alternative solutions.
* Excellent verbal and written communication skills including telephone skills.
* Have a continuous quality improvement mindset.
* Must feel comfortable working in a dynamic, fast-paced, team environment where priorities
Grainger is an equal opportunity employer
Work hours will be 10:30 to 7:PM M-F
* Minimum 1-2 years customer service and order entry experience.
* Excellent interpersonal skills to work closely with customers and all cross-functional areas.
* Attentive to detail and ability to manage multiple tasks.
* Works effectively with others in a team based environment to accomplish organizational goals and to identify and resolve problems.
* Experience identifying potential problems and offering alternative solutions.
* Excellent verbal and written communication skills including telephone skills.
* Have a continuous quality improvement mindset.
* Must feel comfortable working in a dynamic, fast-paced, team environment where priorities
Grainger is an equal opportunity employer