Opportunity for Executive Client Manager with preferred expertise in Medicaid/state government financed programs to partner with the Client Relationship Executive to build an effective client plan and an implementation plan that addresses clients business needs (current and emerging), supports growth, provides measurable value, and increases client engagement/loyalty.Establishes, cultivates and manages the customer relationship at multiple levels, (executive suite to solution owners) serving as a trusted business advisor/partner to the client.Constantly assesses the value our solutions are delivering and leads team members to develop approaches that increase the value we provide and increase the impact Optum has on the clients? business issues.Proactively works with teams and clients to ensure the renewal of contracts and services.Leads our cross functional client teams on the delivery of all services, works with the team to address performance issues and manages any issues with our standards/obligations.Responsible for the Delivery Assurance efforts including early sales stage reviews and large deal reviews, as well as post contract reviews through implementation.Ensures the realization of revenue and client P&L from all new solution sales. Works with the business units to leverage the right staffing and joint success plans to achieve our pro-forma financial targets.Leads team efforts for organic growth from existing services. Works closely with the CRE to support the expansion of our solutions into new service areas (e.g. increase penetration of services).Key executive liaison between our clients and Optum business unit leaders.Success will be measured as part of the overall client plan by:1. Client Engagement - Client loyalty improvement - Quarterly scorecard communications to client - Post engagement evaluations2. Team Engagement- Engagement of internal resources to support clients? needs and issues3. Financial Results- Achievement of year over year growth in total revenue - Realization of revenue from new sales - Organic growth - Client level P&L4. Penetration- Increased services and solutions contractedThe individual selected for this position will be managing client relations in three state Medicaid programs and will be required to travel to all three sites on a frequent basis to meet with clients.
- Undergraduate degree or equivalent experience.Minimum 3 years experience working with senior-level c-suite Medicaid program executives in a state Medicaid program.Minimum 3 years' experience working in a state Medicaid program as a Branch Chief or above preferred.Minimum of 2 years experience demonstrating progressively increasing responsibility for client relationship management and consultationExcellent negotiation/influence, collaboration, and listening skills.Healthcare experience preferredParticipation in planning and implementing health care reform in a state preferredExperience in program/project management with large complex solutions (e.g. outsourcing and BPO)Undergraduate degree required. An advanced degree (e.g., MBA, MHA, MPA) is preferredOptumInsight is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.OptumInsight is one of the largest and fastest growing health information companies. We specialize in improving the performance of the health system by providing analytics, technology and consulting services that enable better decisions and results. We integrate workflow solutions that deliver data in real-time, and create actionable insights - processing health information that relates directly to and affects one in four patients in the U.S, one in every three Medicaid dollars and one in every five emergency room visits. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.What can YOU do with the right information? At OptumInsight, the possibilities and the impact are limitless. No matter what your role is at OptumInsight, you'll be empowered to ask more questions, develop better solutions and help make the health care system greater than ever. It's always fresh. It's always exciting. And it's never been more important.Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/VUnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.