|[Position No Longer Available]||Forward Print|
|Position:||Associate Secure Start Program Coordinator|
|Job Location(s):||Libertyville, IL|
|Start Date:||As soon as possible|
|Employment Type||Full Time|
|Starting Salary Range:|
|Required Education:||Bachelor's Degree|
|Required Experience:||0 to 2 years|
|Required Security Clearance:||None|
|Related Categories:||Marketing - General, Customer Service - General|
For over 90 years, Hollister Incorporated has built a strong foundation of quality medical products, quality services, and quality employees - making a difference in the lives of those we serve. Hollister Incorporated stands strong: We are an independent and employee-owned company. Committed to our customers. Dedicated to our employees. Working towards the future with a long-term vision.
Our challenge at Hollister Incorporated is to find those who share this dedication of helping others. Those searching for a way to make a difference. To leave a legacy of achievement. Knowing it takes talent, teamwork, and sheer determination.
Hollister Incorporated is a company where dedicated professionals can channel their efforts in a worthwhile cause. A company where good work is rewarded. Where contributing selflessly is highly regarded. This growing global medical device company will make the journey...with you. So join us, and make a difference.
The purpose of this position is to support the start of new ostomy patients (up to 6 months post hospital discharge) in order to gain the use of Hollister products for new users to improve patient outcomes. The role is the single point of contact for the consumer, handling product education, insurance coordination, and supplier partnership, in addition to providing emtional support and resource referrals for other condition-related concerns, until the consumer is self-managing their product selection and order placement.
1. End-User Relationship Management
2. Supplier Coordination
3. Other Support Activities
III. ESSENTIAL FUNCTIONS OF THE ROLE
Talking, ability to do occassional travel, ability to wear headset, ability to sit for long periods of time
Bachelor's degree highly desired
Length of Experience:
0-2 year experience with Bachelor degree or
4+ years of sales, marketing, or customer service experience in lieu of degree
Specialized Skills/Technical Knowledge:
Computer knowledge including Microsoft Word, Excel, Outlook, Web-based applications and Windows-based navigation.
Excellent communication skills both over the phone and in person.
Independent problem solving.
Previous experience in vendor relations.
Inside/outside sales experience within the healthcare industry, preferably ostomy.
Work related experience in an end-user market.
SAP Experience/CRM Experience desirable but not required.
Possess the ability to work under pressure and exhibit multi-tasking capabilities.
Demonstrated application of consultative skills and techniques.
Manages time effectively and adapts quickly to changing priorities.
Effective listening and negotiation skills.
*Hollister is an Equal Opportunity Employer.