Associate Secure Start Program Coordinator Job Opening at Hollister Incorporated in Libertyville, IL

For over 90 years, Hollister Incorporated has built a strong foundation of quality medical products, quality services, and quality employees - making a difference in the lives of those we serve. Hollister Incorporated stands strong: We are an independent and employee-owned company. Committed to our customers. Dedicated to our employees. Working towards the future with a long-term vision.

Our challenge at Hollister Incorporated is to find those who share this dedication of helping others. Those searching for a way to make a difference. To leave a legacy of achievement. Knowing it takes talent, teamwork, and sheer determination.

Hollister Incorporated is a company where dedicated professionals can channel their efforts in a worthwhile cause. A company where good work is rewarded. Where contributing selflessly is highly regarded. This growing global medical device company will make the journey...with you. So join us, and make a difference.

I. SUMMARY

The purpose of this position is to support the start of new ostomy patients (up to 6 months post hospital discharge) in order to gain the use of Hollister products for new users to improve patient outcomes. The role is the single point of contact for the consumer, handling product education, insurance coordination, and supplier partnership, in addition to providing emtional support and resource referrals for other condition-related concerns, until the consumer is self-managing their product selection and order placement.

II. RESPONSIBILITIES:

1. End-User Relationship Management

• Initiate call to Secure Start patients post-discharge from the hospital.
• Identify current product usage and needs.
• Based on nurse/clinician protocols and preferences, promote Hollister products and sample to secure Hollister product use or affect conversion from competitive products to maximize patient outcomes.
• Process sample orders as indicated.
• Initiate sample follow-up calls to consumers to ensure successful patient outcomes with product sampled.
• Identify best supplier match for consumer and initiate warm transfer of consumer to supplier.
• Maintain ongoing relationship with consumer for all product-related concerns for program duration.
• Provide feedback/updates to referring clinicians as indicated.

2. Supplier Coordination

• Based on verification of consumer's insurance coverage, identify most appropriate supplier.
• Conduct initial introduction of consumer to supplier.
• Follow-up with supplier and consumer as indicated to ensure positive patient outcome.
• Monitor supplier metrics to ensure preformance expectations are being met.

3. Other Support Activities

• Maintain knowledge of, and relationships with, product distribution (DTC) partners in order to identify the most appropriate consumer solution.
• Maintain ongoing communication/coordination with Consumer Programs Specialists and Hollister Field Sales Representatives on patient status/outcomes in order to support the continued growth efforts of the Secure Start Program.
• Partner with the Marketing function as needed for targeted campaigns and provide feedback as indicated.
• Maintain ongoing competitive product knowledge.

III. ESSENTIAL FUNCTIONS OF THE ROLE

Talking, ability to do occassional travel, ability to wear headset, ability to sit for long periods of time

IV. QUALIFICATIONS

Academic/Credentials/Certifications:

Bachelor's degree highly desired

Length of Experience:

0-2 year experience with Bachelor degree or

4+ years of sales, marketing, or customer service experience in lieu of degree

Specialized Skills/Technical Knowledge:

Computer knowledge including Microsoft Word, Excel, Outlook, Web-based applications and Windows-based navigation.

Excellent communication skills both over the phone and in person.

Independent problem solving.

Previous experience in vendor relations.

Inside/outside sales experience within the healthcare industry, preferably ostomy.

Work related experience in an end-user market.

SAP Experience/CRM Experience desirable but not required.

Possess the ability to work under pressure and exhibit multi-tasking capabilities.

Demonstrated application of consultative skills and techniques.

Manages time effectively and adapts quickly to changing priorities.

Effective listening and negotiation skills.

*Hollister is an Equal Opportunity Employer.