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8410 W Bryn Mawr Ave
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Who We Are
With over six million customers in 26 states, U.S. Cellular® is the fifth largest wireless service carrier in the nation. We owe every bit of success to our associates—people with a real passion for their work who are committed to "doing the right thing." You would be proud to work with them.
We don't just talk teamwork. We live it. We respect each other's contributions, and take ownership for our actions. Even if you don't work directly with customers, you'll support other U.S. Cellular associates so that they, in turn, can consistently provide the level of service our customers have come to expect. Everyone plays an important role.
We are proud of our supportive culture. In fact, we work hard to ensure our organization's environment is one that fosters trust, respect for each other's individualism, and the highest ethical standards—one that genuinely allows our associates to thrive.
"This is a company that strives to be ethical, open, inviting, honest...and it succeeds!"
Our Dynamic Organization
When you join U.S. Cellular®, you'll soon realize the power of our core values. Known as our Dynamic Organization, or the D.O., our principles create the foundation for the culture you'll be working in—one that is built on establishing strong relationships between our customers, and each other.
The D.O. fosters an environment of open and honest communication, which breeds trust and respect among team members, and directly affects the customer experience. At U.S. Cellular, you'll know that your opinions are valued and that your contributions are respected and rewarded—another reason why we've been named as one of the 100 Best Companies by regional magazines.
Pride is another important aspect of the D.O. Our associates find satisfaction in delivering the very best in service and support. At U.S. Cellular, you'll find engaged, dedicated people who care about their coworkers as much as they care about providing quality customer service.
"There's a spirit here; you sense it in the halls, that people like this company; they like their jobs. It's an unguarded, uncontrived feeling—it's just true, and it really touches me. You see it all over the company. It's cool."
At U.S. Cellular® we are passionate about our customers and our communities. At the end of the day, we know that this passion sets us apart from others in our industry. To our communities, we are more than just a wireless provider.
Each year, U.S. Cellular donates more than $3 million in charitable contributions to nonprofit organizations through grants and other programs. Our Associate Matching Gifts program matches dollar-for-dollar an associate's gift to a nonprofit up to $2,500 per year.
"I am so thankful every day that I have the opportunity to be part of a company that truly cares not just about their customers and employees, but also about our community, our future generations as well!"
We do everything we can to assist our communities. When schools across the nation faced devastating budget cuts that could endanger academic and extracurricular activities, U.S. Cellular launched "Calling All Communities," a $1 million giveaway that allowed communities to vote for the school of their choice to win one of ten $100,000 donations. And, through the Community Phone Program, U.S. Cellular provides free wireless phone service to veterans, military personnel, homeless shelters, senior centers and other community organizations during the holidays so that people can connect with their loved ones—because making the connection is what we're all about at U.S. Cellular.
What's It Like to Work Here
You'll feel it from the moment you join us at U.S. Cellular®. Our people are excited by their work, and their drive to succeed is inspiring. Working with such motivated people, you'll want to mirror their efforts. And, your enthusiasm will allow you to start achieving your goals from day one. You'll have all the training and support you need to meet the challenge—the kind that empowers you to make real connections with your customer, and achieve more in your career. Everywhere you turn, there is an opportunity to learn...to give...to grow.
We believe training is more than something you "go through" as a new associate. In fact, over the life of your career, you'll have many opportunities to expand your skills and knowledge through formal training and development programs that cover everything from technologies and services to management and leadership skills. Coupled with your practical, hands-on experience, we foster an environment that gives you the opportunity to take ownership of your career, and create your own professional path.
"Our stores are some of the few places you can go and get a genuine smile and a meaningful handshake. You don't see a roomful of sales reps with dollar signs in their eyes. People are smiling because they are actually happy."
How Will You Contribute
No matter what your role at U.S. Cellular®, you'll make contributions that ensure our customers have the best wireless experience possible. Our company operates as a team, and each associate has an important function in maintaining the quality reputation of the customer experience.
U.S. Cellular associates convey a sense of pride in their work. When you join us, you'll feel inspired knowing that your efforts have a direct impact on the company and the customers we serve.
You'll also have a positive impact on the community. U.S. Cellular makes it a priority to give back to the community through a variety of charitable donations and volunteer programs. You'll have the opportunity to support causes you care about, and make a tangible difference in the lives of others.
"This is the first time I have this feeling that I want to commit to one company for the rest of my life."
There's something special about working at U.S. Cellular®. It's a place where we care about each other and are successful together because no matter where we work within our Dynamic Organization, we share the same goal—providing the very best customer experience. It's why you'll find an energy and excitement that's different from other companies. And, isn't that a great way to feel about your career?
Whether you are fueled by a passion for the fast-paced field of sales, have a natural flair for customer service, or prefer a technical or operations support role, we have opportunities suited to your unique talents and interests.
"I have no doubt that you'll find all the people you work with at U.S. Cellular to be amazing. That isn't by accident, it is by design."
Careers In Customer Care
This is no ordinary call center. This is a U.S. Cellular® Customer Care Center, a place where it's all about providing solutions and building connections with our customers.
Here, you'll find a work experience unlike any call center you've worked in before. To begin with, we measure success by our ability to satisfy our customers, and not by the number of calls handled. We believe the time you spend making your customer feel at ease is important to making sure each customer experience is the best it can be. And, at our Customer Care Centers, you don't have to talk over a sea of other call center employees to be heard. You'll have your own personal cubicle to work in, so you can focus your thoughts and put the customer first. Customer satisfaction—we believe that's what customer care is all about.
Another big difference? We have fun. We care about each other. And, together we succeed. You'll enjoy being a part of our team.
As a member of our Customer Care team, you'll be the voice of U.S. Cellular to our customers. In fact, we consider Customer Care one of our most important roles. That's why we maintain a 1:12 ratio of coaches to associates, so you can depend on continual training and lots of communication and feedback.
You'll spend six weeks in training to learn all about our products, services and processes. You'll get to know your responsibilities—and U.S. Cellular's expectations—in delivering superior service to our customers. That way, you'll be well prepared before you ever handle your first call. And, you'll feel empowered knowing that your contributions are valued and encouraged, and that leadership respects your opinions.
Our structure promotes growth. We make a strong commitment to promote from within—in fact, many of our leaders started their U.S. Cellular career right here. Plus, you'll find the experience and knowledge you'll gain in Customer Care makes a great foundation for your growing career.
"I feel 100% able to care for customers the way they should be."
Careers In Information Services
Implementing technologies that help us serve our customers—and each other—better. That's Information Services at U.S. Cellular®.
Here, your work has real impact on our business. Whether you're working on a new system implementation or an upgraded customer care system for our call centers, you're helping to free our associates from distractions so they can focus on the customer.
Our IS team is the technological backbone of our system. You'll work on challenging projects that provide our customers the quality service they expect. You'll find variety in your tasks that makes every day exciting and interesting. And, you'll have flexibility, so you can manage your work day without being micro-managed. We'll provide what you need to take ownership of your work, and your career.
That's why it takes a special type of person to be a part of this team. It takes someone who cares about helping people, and is interested in using their technology skills to do just that. Someone ready to take on big responsibilities and help us deliver solutions that put customer satisfaction first.
You will feel proud knowing that leadership respects your expertise and encourages your input. And, we'll provide you with development opportunities that will prepare you for your next steps on your own leadership path. Best of all, every day you'll see the difference your work has on our business. It's what makes our work extremely satisfying.
"I enjoy working around people, especially leaders, who are rooted and grounded on the professional side, yet are everyday people that can relate."
Careers In Retail Sales
As a U.S. Cellular® sales associate, you play an integral part in our ongoing success. To our customers, you're the face of U.S. Cellular. What they'll see is someone passionate, informed and confident. That's because you'll have our entire team behind you—supporting you—providing you with what you need to be successful, from training to leadership support to technical information. You're on the front lines of our Dynamic Organization, and you'll have the support of every associate to ensure you have what you need to deliver exceptional service every day.
What truly makes Retail Sales at U.S. Cellular different is the way we treat our customers. You'll have the opportunity to really connect, form lasting relationships and build a level of customer loyalty unlike any you've experienced. We believe that listening and understanding their needs helps you identify the wireless plan that's just right for them. We believe providing service that exceeds our customers' expectations is as important as attracting new customers. And, ensuring our customers are paired with products and services that best match their needs is our priority.
As a sales associate, you'll have all the tools you need from day one to effectively represent us in the marketplace. You'll also have the training and support you need to move your career forward. We're growing and adding associates to the family each and every day, and need leaders that can bring out the best in others. We are committed to promoting from within by developing talent through programs like Leader of the Future. It makes our sales organization a great place to build a growing career.
You'll work in an honest, ethical and supportive environment that empowers you to consistently deliver on your promise. And, you'll work with passionate, motivated people just like you who love where they work and are eager to provide a level of customer service "beyond the call." Learn about the variety of opportunities available both full- and part-time, including retail wireless consultants, store managers, sales managers, and cashier greeters.
"I have the freedom to assist customers as I feel necessary to resolve any issue that may arise. This empowerment is truly exciting, as customers are relieved when they come in with a problem and it is resolved before they leave the store."
Careers In Engineering and Network Operations
Say hello to the "eyes and ears of the network." Our team is actively engaged in building and upgrading towers, monitoring and securing data—anything and everything it takes to keep a lifeline between customers and the people important to them. That means when there's a problem—whether it's a dropped call or severe weather conditions—we are there to fix it quickly. We know our customers are counting on us.
Ensuring customer satisfaction is what we do. That's why we're continuously improving our technology, balancing individual goals with teamwork to make sure that our wireless services run smoothly and that we have the technologies and services our customers want.
We also approach development projects differently than most technology companies. Before a product is in the hands of our customers, we consult with every associated area of our organization, including external industry experts, to make sure that it works flawlessly, every time. We also spend more time out in the field maintaining our network, ensuring that our coverage is even and consistent throughout our footprint. Because, in every decision we make and everything we do, the customer comes first. That's why we make sure that the technology solutions that we implement will enhance their experience.
As part of our Engineering and Network Operations team, you'll enjoy the challenge of working with a growing technology. You'll work independently along with associates who count on you to do your job. We'll provide you with many opportunities to develop the knowledge and leadership skills you'll need to build the career you want. And, you'll feel valued, knowing we'll look to your expertise and ideas to help us exceed our customers' expectations, today and in the future.
"I am proud to drive through the town I serve in a company pickup. I consider the six members of my team my family. I just can't put it all down here about my strong feelings about working for U.S. Cellular®. I have grown so much as a person working here."
Careers In Professional Operations Support
You're one of those people that goes the extra mile to make things happen. That's what makes you such a great fit for our Dynamic Organization. Without professionals like you at our regional support offices—and throughout our organization—we couldn't do what we do.
We're looking for strong, independent individuals...people willing to roll up their sleeves, and take their own initiative to create new paths for our success. Whether your role involves driving an enterprise-wide initiative or developing the next strategy to enhance our business results, we strongly believe that the future growth of our organization depends on you. That's why we'll empower you with the tools and freedom to take new approaches and try new ideas. And, we'll stand behind you every step of the way in your efforts to make our customer service better and our organization stronger.
Every member of our operations support team is here to make sure that the associates providing service can do their jobs without distraction. Whether your chosen field is marketing, human resources, project management or finance/accounting, you'll provide frontline associates the support they need to deliver on our commitment to exceptional customer satisfaction.
You see, few companies are as committed to customer service as U.S. Cellular®. We understand the value of every role in providing our customers with the very best. Because of the work you do and the services you provide, all U.S. Cellular associates can focus on our customers without distraction. You're helping your fellow associates succeed in what they do. It's what makes working in our Dynamic Organization different.
We'll be committed to helping you succeed. You'll have the support of a strong and growing organization—and an entire family of associates—that recognizes and respects your contributions, stands behind your work, and genuinely supports your growth. We believe in continuous learning, and offer training programs that cover everything from leadership development to diversity and inclusion.
"My leaders are open, honest and willing to help whenever needed."
Benefits and Beyond
Success at U.S. Cellular® starts with effective leaders who empower you to take ownership of your career by providing the right tools and structure for growth. It's fueled by a culture that values respect and encourages achievement. And, it's strengthened by an organization that understands you have a life outside of work, and offers the support you need to help you balance both.
That's why U.S. Cellular provides such a comprehensive compensation package. Here, you'll gain peace of mind knowing that your medical and financial needs are covered, and enjoy a variety of incentives that allow you flexibility to deal with life's challenges. Because we believe the first step in making our customers happy is to make sure our associates are, too.
U.S. Cellular extends all benefits to same- and opposite-sex partners, as well as eligible children of domestic partners and your dependents.
"I have amazing leaders who are interested in my contributions and future growth! I love this place."
YOUR HEALTH AND WELL-BEING
Many benefits are available to Associates from day one
We offer Blue Cross and Blue Shield of Illinois (BCBS) medical plans; two PPO plans and an Indemnity plan. We also offer HMOs in Madison and Waukesha, WI.
Features in- and out-of-network plans by Delta Dental with 100% coverage of preventive care (e.g., routine exams and X-rays).
Our vision plan features in- and out-of-network plans by Vision Services Plan (VSP). In addition to yearly vision exams and subsidized contacts and glasses, our plan also provides a discount for laser vision correction.
Life Insurance/Accidental Death and Dismemberment
We provide basic Life insurance coverage and Accidental Death and Dismemberment plans equal to one times annual salary with a minimum of $30,000 provided to full-time associates. Additional coverage can be purchased up to six times salary.
Short- and Long-Term Disability
In addition to sick days, U.S. Cellular full-time associates are eligible for Short-term and Long-term Disability coverage at no cost.
Flexible Spending Account (FSA)
This plan allows associates to set aside pre-tax dollars for Health Care expenses and/or Dependent Care of their legal dependents. Our plan also offers a Health Care Spending Account Debit Card.
YOUR FINANCIAL SECURITY
Helping you plan for your financial future.
Tax-Deferred Savings Plans
Standard 401(k) and Roth IRA plans with 100% matching up to 3%, and 40% matching for additional 2% contribution.
Provides 3% of compensation for most associates and 6% for those who earn more than the maximum as defined by the Social Security Administration.
Employee Stock Purchase Plan (ESPP)
This plan allows associates to purchase company stock at a 15% discounted rate.
Supporting balance in and out of work.
When you're comfortable, confident and relaxed, so are our customers.
Paid Time Off
Full-time associates are eligible to receive excellent time off benefits, including five personal days, 10 vacation days during the first three years of service (15 vacation days after three years), six holidays and up to six sick days per year.
Associate Scholar Program
We recognize that the knowledge and skills of our associates are valuable assets, and must be current and improved upon regularly. That's why we provide support for coursework at accredited colleges and educational institutions, which leads to a work-, company- or industry-related degree. Eligible full-time associates are reimbursed at 100% of covered costs; eligible part-time associates are reimbursed for covered costs at 60%.
Associate PC Purchase Program
Employees receive a discount when purchasing a PC and related equipment through U.S. Cellular's associate PC Purchase Program with the added benefit of no-cost financing through payroll deductions.
Associate Adoption Assistance
U.S. Cellular provides financial assistance by reimbursing eligible associates for up to $5,000 for qualified adoption-related expenses.
Careers For Military
At U.S. Cellular® we believe the values our service members and their families live by are the same qualities that inspire us to make a difference. Ethics. Pride. Respect. These are some of the values that form the foundation of our culture, and are reflected in everything we do.
At U.S. Cellular, associates are committed to "doing the right thing," and leaders are dedicated to seeing you succeed. Whether you're a military spouse, veteran or a current member of the military ready to transition into a civilian career, we'd be honored to have you join us. Applying your diverse skills and experience can lead to challenging positions in a number of job areas—in locations throughout 26 states.
U.S. Cellular is proud to be recognized as a Patriotic Employer.
What Can You Expect
This is a place where camaraderie makes work fun and rewarding. When you join our team, you'll become part of a community that shares a common purpose. Where everyone, from the CEO on down, works together—and challenges one another—to deliver the ideal customer experience.
Find an outlet for your passion.
At U.S. Cellular®, you'll enjoy the challenge that comes with working in an industry that's rapidly evolving. We owe our success to our associates—people with a real passion for their work and a desire to learn and grow with our business. Their growth and development is important to us. That's why we provide continuing education and leadership development opportunities that can help you take your career and your passion to new levels.
Feel valued for your contributions.
We believe in having high expectations, and we value the commitment and passion our associates have for the work they do. That's why we offer benefits that go above and beyond to meet the needs of a committed and diverse workforce.
"While I was in Iraq, U.S. Cellular matched the difference between my job pay and my Army pay. That was huge for my family—not to have to worry about a financial burden when I was activated. It was just such a blessing." -- Nick, Regional Product Marketing Manager - Capt., Oklahoma Army National Guard
Feel empowered to succeed.
There's nothing like the feeling you get when someone is supporting you, rooting you on... and wants the best for you. That's the feeling we think you'll get working at U.S. Cellular. Our leaders take an authentic interest in associates and their development, providing the tools and resources to help them achieve their career goals. They use inspiration—rather than regulation—to motivate. This empowering style of leadership is part of the foundation of our Dynamic Organization.
Experience camaraderie beyond the office.
Associates express pride in the way we—as a team— "go the extra mile" to serve our customers and our communities. Whether we're restoring communications in a disaster-torn area, investing in education by donating money to public schools or providing free calls at local VA hospitals, our associates band together to help make a difference in the communities we serve.
Find Your Best Fit
At U.S. Cellular®, we believe a wireless company should be in the business of bringing people together. No matter where you work within our organization, you'll play a role in making connections.
Some associates—such as our customer care and sales associates—form our "front line" and interact directly with customers. Other associates create a support system, assisting other U.S. Cellular associates so that they, in turn, can make a real connection with the customer and provide them with the level of service they have come to expect.
"The military teaches responsibility and accountability. It helped define who I was, and who I was going to become. Today, I can go back and trace every level of success back to starting off on the right foot with the military." -- Tom, Chief Teaching Officer, U.S. Army Veteran
There are many functional areas of our business where associates with a military background have found success:
Use your troubleshooting and problem-solving abilities.
We believe in delivering an exceptional customer experience. That's why we look at everything we do from the customers' perspective. As you listen to customers, you'll be empowered to offer them individualized solutions to meet their needs.
ENGINEERING AND NETWORK OPERATIONS
Use your technical expertise.
We have a battle cry here: "Our customers expect it, and we deliver!" It represents what we believe...that the most important part of our customers' phone service is the person on the other end. Our Engineering and Network Operations teams focus on ensuring customers get what they expect—a reliable connection.
Use your insight and decision-making abilities.
Customer satisfaction and loyalty drive our business. That's why it's important that our customers get the products and services that are right for them. You'll consult with our customers to determine their needs and recommend the appropriate products and services. We connect with our customers, and by doing so, gain insight on how they want to be connected to others.
Use your finely tuned leadership skills.
As a leader at U. S. Cellular, you have direct impact on the success of the associates on your team. You'll have the opportunity to empower your associates to help them reach their individual career goals. Your focus on them helps them focus on the customer. And ultimately, leads to an ideal customer experience.
You've worked hard to prepare for your future by working toward your degree. Now, you're looking for an opportunity to work in an environment that challenges you, helps you connect with leaders, and allows you to put what you've learned into action in an impactful way.
Look into the opportunities at U.S. Cellular®. Our Dynamic Organization is an environment where open and honest communication is valued. You'll work with leaders that have a real interest in your future, and offer continual feedback and helpful guidance. You'll share ideas with associates across the business, and learn how different perspectives create stronger teams and better business results. Best of all, you'll learn how proud you can be when the work you do makes a real difference for your customers. It's a tremendously exciting place to grow.
You'll also be working with people who enjoy what they do—and have a lot of fun doing it. Isn't that what makes a career worthwhile?
"As an intern, I have ownership of a lot of my work. I'm given real responsibility, and meaningful projects that make a difference. My friends who have internships at other places talk about how they are assigned different tasks. But, I'm one of the few that can say, "this is the project I worked on, and here is how I impacted the company." -- Jon, Business Support Services Intern, Loyola University
We have many ways for college students and recent graduates to become part of our Dynamic Organization. We offer rewarding part-time retail positions that enable students to learn while they earn. Plus, our paid internship opportunities provide an experience-rich foundation on which you can build an exciting future in our industry.
U.S. Cellular® Awards
U.S. Cellular is honored to have received the following awards:
Webster Groves-Shrewsbury Area Chamber of Commerce
Webster Groves, MO
Readers Choice: Best Company Culture
St. Louis Post-Dispatch
St. Louis, MO
Readers Choice: Best Diversity Company
Diversity/Careers in Engineering Information
South Tamworth, NH
Business of the Year in Waukesha
BizTimes Milwaukee (Non-Profit Weekly)
Best Place to Work
Blue Ridge Business Journal
Blue Ridge, WV
Readers Choice: Best Cell Phone Company
Kinston Free Press
Readers Choice: Best Wireless Phone Service
Readers Choice: Best Place to Work
Readers Choice: Best Cell Phone Dealer
Waterloo/Cedar Falls Courier
Readers Choice: Best Cell Phone Provider
Fort Dodge Messenger
Fort Dodge, IA
Readers Choice: Best Cell Phone Provider
Mason City Globe Gazette
Mason City, IA
Readers Choice: Best Cell Phone Company
Readers Choice: Best Cellular Phone Service
Rocky Mount Telegram
Rocky Mount, NC
Employer of the Year
Waukesha County Workforce Development
Highest in Wireless Call Quality Performance
J.D. Power & Associates
North Central Region
Best Business Cellular Phone Company
Best of Wisconsin Business Awards-Corporate Report Wisconsin
2009 National Corporate Advocate Award
Child Welfare League of America
2009 Visionary Award
Downers Grove, IL
Best Large Company to Work for in Oklahoma
Oklahoma City, OK
Best Place to Work In Central Iowa
Des Moines Business Record
Des Moines, IA